25 need-to-know key performance indicators /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Marr, Bernard
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Harlow, UK : Pearson Education, 2014.
Temas:
Benchmarking (Management)
Management > Statistical methods.
Business planning.
Performance.
Benchmarking
Task Performance and Analysis
Étalonnage concurrentiel.
Gestion > Méthodes statistiques.
Rendement au travail.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover
  • Contents
  • About the author
  • Publisher's acknowledgements
  • Introduction
  • Top 10 do's and don'ts of using key performance indicators
  • Part 1: Measuring and understanding your customers
  • 1 Net promoter score (NPS)
  • 2 Customer profitability score
  • 3 Customer retention rate
  • 4 Conversion rate
  • 5 Relative market share
  • Part 2: Measuring and understanding your financial
  • 6 Revenue growth rate
  • 7 Net profit
  • 8 Net profit margin
  • 9 Gross profit margin
  • 10 Operating profit margin
  • 11 Return on investment (ROI)
  • 12 Cash conversion cycle (CCC)
  • Part 3: Measuring and understanding your internal processes
  • 13 Capacity utilisation rate (CUR)
  • 14 Project schedule variance (PSV)
  • 15 Project cost variance (PCV)
  • 16 Earned value (EV) metric
  • 17 Order fulfilment cycle time (OFCT)
  • 18 Delivery in full, on time (DIFOT) rate
  • 19 Quality index
  • 20 Process downtime level
  • Part 4: Measuring and understanding your employees
  • 21 Staff advocacy score
  • 22 Employee engagement level
  • 23 Absenteeism Bradford Factor
  • 24 Human capital value added (HCVA)
  • 25 360-degree feedback score
  • 10 useful books to read next
  • Glossary of terms
  • Index

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