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20231017213018.0 |
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|b .M377 2014
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|a UAMI
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| 100 |
1 |
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|a Marr, Bernard.
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| 245 |
1 |
0 |
|a 25 need-to-know key performance indicators /
|c Bernard Marr.
|
| 246 |
3 |
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|a Twenty-five need-to-know key performance indicators
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| 260 |
|
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|a Harlow, UK :
|b Pearson Education,
|c 2014.
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| 300 |
|
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|a 1 online resource (1 volume) :
|b illustrations
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 588 |
0 |
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|a Online resource; title from title page (Safari, viewed October 29, 2014).
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| 500 |
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|a Imprint from copyright copyright page.
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| 504 |
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|a Includes bibliographical references and index.
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0 |
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|a Cover -- Contents -- About the author -- Publisher's acknowledgements -- Introduction -- Top 10 do's and don'ts of using key performance indicators -- Part 1: Measuring and understanding your customers -- 1 Net promoter score (NPS) -- 2 Customer profitability score -- 3 Customer retention rate -- 4 Conversion rate -- 5 Relative market share -- Part 2: Measuring and understanding your financial -- 6 Revenue growth rate -- 7 Net profit -- 8 Net profit margin -- 9 Gross profit margin -- 10 Operating profit margin -- 11 Return on investment (ROI) -- 12 Cash conversion cycle (CCC)
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| 505 |
8 |
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|a Part 3: Measuring and understanding your internal processes -- 13 Capacity utilisation rate (CUR) -- 14 Project schedule variance (PSV) -- 15 Project cost variance (PCV) -- 16 Earned value (EV) metric -- 17 Order fulfilment cycle time (OFCT) -- 18 Delivery in full, on time (DIFOT) rate -- 19 Quality index -- 20 Process downtime level -- Part 4: Measuring and understanding your employees -- 21 Staff advocacy score -- 22 Employee engagement level -- 23 Absenteeism Bradford Factor -- 24 Human capital value added (HCVA) -- 25 360-degree feedback score -- 10 useful books to read next
|
| 505 |
8 |
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|a Glossary of terms -- Index
|
| 590 |
|
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
|
| 650 |
|
0 |
|a Benchmarking (Management)
|
| 650 |
|
0 |
|a Management
|x Statistical methods.
|
| 650 |
|
0 |
|a Business planning.
|
| 650 |
|
0 |
|a Performance.
|
| 650 |
|
2 |
|a Benchmarking
|
| 650 |
|
2 |
|a Task Performance and Analysis
|
| 650 |
|
6 |
|a Étalonnage concurrentiel.
|
| 650 |
|
6 |
|a Gestion
|x Méthodes statistiques.
|
| 650 |
|
6 |
|a Rendement au travail.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Industrial Management.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management Science.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Organizational Behavior.
|2 bisacsh
|
| 650 |
|
7 |
|a Benchmarking (Management)
|2 fast
|0 (OCoLC)fst00830291
|
| 650 |
|
7 |
|a Business planning.
|2 fast
|0 (OCoLC)fst00842819
|
| 650 |
|
7 |
|a Management
|x Statistical methods.
|2 fast
|0 (OCoLC)fst01007232
|
| 650 |
|
7 |
|a Performance.
|2 fast
|0 (OCoLC)fst01057829
|
| 776 |
0 |
8 |
|i Print version:
|z 9781322087382
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9781292016474/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
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|a Askews and Holts Library Services
|b ASKH
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|a Askews and Holts Library Services
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|a ProQuest Ebook Central
|b EBLB
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|a ProQuest Ebook Central
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