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The truth doesn't have to hurt : how to use criticism to strengthen relationships, improve performance, and promote change /
Ignoring problems or always saying nice things will only maintain the status quo. This research-backed book delivers proven techniques and tools for motivating people and triggering improvement - swiftly and painlessly.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM, American Management Association,
[2015]
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Cover; Title; Copyright; Contents; Acknowledgments; Introduction; Part One: Understanding the Power and Use of Criticism; Chapter 1: Criticism Doesn't Have to Hurt; Chapter 2: Criticism Manners: Common Mistakes, and Some Dos and Don'ts; Chapter 3: Creating an Atmosphere of Acceptance: Establish Clear Relationship Expectations; Part Two: Making the Criticism Exchange Work for You; Chapter 4: Delivering Criticism with Confidence in Sensitive Times; Chapter 5: Receiving Criticism: You Have More Control Than You Think; Chapter 6: Avoiding the Tendency to Personalize Criticism.
- Part Three: Using Criticism for Positive ChangeChapter 7: Managing Work and Volunteer Teams: The Crucial Role Criticism Plays; Chapter 8: Handling Difficult Situations; Notes; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z; About the Author; Free Sample Chapter from Powerful Phrases for Dealing with Difficult People by Renée Evenson.