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7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience /
No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life. Scott McKain w...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill Education,
[2014]
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Cover
- Title Page
- Copyright Page
- CONTENTS
- INTRODUCTION:
- Chapter 1: My Ride With Taxi Terry
- Chapter 2: The First Tenet: Set High Expectations and Then Exceed Them
- Chapter 3: The Second Tenet: Delivering What Helps the Customer Helps You
- Chapter 4: The Third Tenet: Customers Are People, So Personalize Their Experience
- Chapter 5: The Fourth Tenet: Think Logically and Then Act Creatively and Consistently
- Chapter 6: The Fifth Tenet: Make Your Customer the Star of the Show
- Chapter 7: The Sixth Tenet: Help Your Customers Come Back for More
- Chapter 8: The Seventh Tenet: Creating Joy for Your Customer Will Make Your Work-and Life-More Joyful
- Chapter 9: I'm Not Done Yet
- NOTES
- INDEX