Business Relationship Manager : Careers in IT Service Management /

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"Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It pro...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Brewster, Ernest (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : BCS, 2014.
Colección:BCS guides to IT roles.
Temas:
Information technology > Management.
Relationship marketing > Management.
Technologie de l'information > Gestion.
Marketing relationnel > Gestion.
Computing: general.
Business strategy.
Advice on careers & achieving success.
Computer networking & communications.
COMPUTERS > Computer Literacy.
COMPUTERS > Computer Science.
COMPUTERS > Data Processing.
COMPUTERS > Hardware > General.
COMPUTERS > Information Technology.
COMPUTERS > Machine Theory.
COMPUTERS > Reference.
Information technology: general topics.
Customer services.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover; Advert Page; Copyright Page; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; 1 INTRODUCTION; 2 INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT; 3 THE BUSINESS RELATIONSHIP MANAGER; GOALS AND OBJECTIVES; BRM RESPONSIBILITIES; SKILLS, COMPETENCIES AND KNOWLEDGE; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS; GOOD PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSES; TOOLS AND INFORMATION; METRICS AND PERFORMANCE; 5 CAREER PROGRESSION AND RELATED ROLES; ORIGINS; CONTINUING PROFESSIONAL DEVELOPMENT (CPD); CAREER PROGRESSION
  • WHERE NEXT?
  • 6 A WEEK IN THE LIFE OF A BRM
  • A CASE STUDYCONTEXT; A WEEK IN THE LIFE; REFERENCES; INDEX; Advert Page; Back Cover.

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