The effective security officer's training manual /

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The essential guide on how to be a 21st century security officer.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Brislin, Ralph F.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Waltham, MA : Butterworth-Heinemann, 2014.
Edición:3rd ed.
Temas:
Private security services > United States > Handbooks, manuals, etc.
Police, Private > United States > Handbooks, manuals, etc.
Services privés de sécurité > États-Unis > Guides, manuels, etc.
Police privée > États-Unis > Guides, manuels, etc.
Police, Private
Private security services
United States
Handbooks and manuals
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Front Cover; The Effective Security Officer's Training Manual; Copyright; Dedication; Contents; Chapter 1
  • Introduction to Security; What is private security?; Development of private security in the United States; Security development and the future; September 11, 2001; New guidelines from ASIS; Summary; Chapter 2
  • Security Personnel; Standard 2.1 Training in private security; Standard 2.2 Professional certification programs; Standard 2.3 Job descriptions; Standard 2.4 Training related to job functions; Standard 2.5 Preassignment and basic training; Standard 2.6 Arms training.
  • Standard 2.7 Ongoing trainingStandard 2.8 Training of supervisors and managers; Standard 2.9 State authority and responsibility for training; Standard 2.10 State boards to coordinate training efforts; Hallcrest I; Hallcrest II; Number of employees; Some security guard companies are growing; ASIS International Private Security Officer Selection and Training Guideline; Recruitment of security officers; Training; Job description and performance evaluation; Security personnel; Summary; Additional resources; Chapter 3
  • Company Policies and Procedures.
  • Important note for company-specific and site-specific proceduresSite-specific training and site orientation; Other post duties; Summary; Chapter 4
  • Ethics; What is ethics?; Ethical violations or cardinal sins of security officers; Reporting of ethical violations; Summary; Case study #1; Case study #2; Ethics questions; Chapter 5
  • Professionalism; Observe and report; Reduce improper behavior; Create peace of mind; Complement and support a client's security program; Client relations; Perception versus reality; Appearance; Conduct and behavior; Nonsecurity duties; Summary; Discussion questions.
  • Chapter 6
  • Public RelationsImage; Conduct; Attitude; Appearance; Importance of good public relations; Changing the perceptions; Summary; Discussion questions; Chapter 7
  • Cultural Diversity; Why cultural diversity is important?; Duty of the officer; Prejudice and racism; Summary; Discussion questions; Chapter 8
  • Persons with Special Needs; Intellectual disability; Learning disability; Interacting with people who have developmental disabilities; Communicating with people who have developmental disabilities; What do I do when I meet someone with a disability?; Summary; Exercises.
  • Chapter 9
  • Interpersonal CommunicationImportance of communication; Definition of communication; Encoding; Medium; Decoding; Nonverbal communication; Personality factors and communication; Communication systems; Informal communication; Climate of the organization; Active listening; Common sense tips; Summary; Exercises; Reference; Chapter 10
  • Communications Systems and the Importance of Communication in an Emergency; Two-way radio communication; Telephone; Public address systems and intercoms; Importance of internal communication before and during an emergency; Summary; Exercises.
  • Chapter 11
  • Physical Security.

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