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Successful business process management : what you need to know to get results /
Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Yet excessive processes can result in strangulation and inefficiency. Successful Business Process Management provides a succinct, accessible ove...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
American Management Association,
[2014]
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Part one : reviewing the definitions
- Understanding processes and procedures
- Part two : building an effective process system
- Creating the structure of your process system
- Creating an environment in which to build your procedures
- Implementing your process system
- Managing your processes and process systems
- Part three : creating or revising a procedure
- Planning your changes
- Mapping your process
- Documenting the rest of your procedure
- Finalizing your procedure
- Part four : making procedures real
- Rolling out your changes
- Managing your procedure operations
- Part five : Reviewing the skills required to make process improvement happen
- Facilitating your meetings and workshops
- Driving change through your organization
- Managing your process improvement project.