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The manager's guide to employee feedback : master this essential management skill and boost your team's performance /
Master this essential skill for new managers and successfully deliver feedback to raise your team's performance Deliver effective feedback that solidifies your position as a confident new manager Get to grips with delivering balanced, evidence based feedback to your entire team, addressing unde...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Birmingham, UK :
Impackt Pub.,
2014.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Cover
- Copyright
- Credits
- Foreword
- About the Author
- About the Reviewers
- Contents
- Preface
- Chapter 1: Feedback Fundamentals
- Start now!
- Where are you now?
- Evidence based
- Activity focused
- Results oriented
- Specific
- Honesty
- Only positive language
- Timed well
- Summary
- Chapter 2: Delivering Balanced Feedback
- Meet Brian
- My management calendar
- Once per day
- Once per week
- Once per month
- Once per quarter
- Twice per year
- Back to Brian
- The WIN model
- What went well
- ""Interesting aspects of performance""""Next time�""; ""Time to practice""; ""Grown-up appraisals""; ""Back to Brian""; ""Summary""; ""Chapter 3: Addressing Specific Performance Issues""; ""Meet Kate""; ""The BAR model""; ""Background""; ""Activity""; ""Results""; ""Tackling an uncomfortable subject""; ""Consolidation exercise""; ""Summary""; ""Chapter 4: Delivering a Reprimand""; ""Meet Trevor""; ""The DESC model""; ""Describe the situation""; ""Express the impact""; ""State what you want to change""; ""Communicate the consequences""
- ""Exercise � Could you have dealt better with a past reprimand?""""Summary""; ""Chapter 5: Giving Feedback to Colleagues and Managers""; ""Meet Simon""; ""Deflecting negative behaviors""; ""Techniques for sensitive discussions""; ""Preframing the event""; ""Framing the conversation""; ""Disagreeing with someone without them noticing""; ""Sharing a feeling""; ""Quiz: Chapters 1 to 5""; ""Summary""; ""Chapter 6: Integrating Your New Skills""; ""Improving your delivery""; ""A four-step plan to achieve just about anything""; ""How to balance feedback with encouragement""; ""Action plan""
- ""Summary""""Chapter 1 � ""Where are you now?"" answers""; ""Chapter 3 � Consolidation exercise answers""; ""Chapter 5 � Chapters 1 to 5 quiz answers""