The definitive guide to order fulfillment and customer service : principles and strategies for planning, organizing, and managing fulfillment and service operations /

Fulfillment and customer service are where business reputations and relationships are instantly won and lost. The Definitive Guide to Order Fulfillment and Customer Service is the most authoritative, complete, best-practice guide to excelling in these crucial supply chain processes. Whether you'...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Fawcett, Stanley E.
Autor Corporativo: Council of Supply Chain Management Professionals
Otros Autores: Fawcett, Amydee M.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Upper Saddle River, N.J. : Pearson Education, 2014.
Temas:
Business logistics.
Shipment of goods.
Physical distribution of goods.
Inventory control.
Customer services.
Logistique (Organisation)
Expédition de marchandises.
Distribution (Économie politique)
Gestion des stocks.
Service à la clientèle.
distribution (function)
inventorying.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Business logistics
Customer services
Inventory control
Physical distribution of goods
Shipment of goods
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Meeting customers' real needs : the nature of service system design
  • Fulfilling orders : the nature of modern order cycle management
  • Developing a winning customer fulfillment strategy
  • Configuring the network for successful fulfillment
  • Implementing an enabling technology strategy
  • Assessing performance for success and improvement.

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