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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

Social Customer Service is new. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very front of a race to u...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Blunt, Carolyn, 1976-
Otros Autores: Hill-Wilson, Martin, Ward, Andrew (Designer)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chichester, England : Wiley, 2013.
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

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