Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Social Customer Service is new. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very front of a race to u...
Clasificación: | Libro Electrónico |
---|---|
Autor principal: | Blunt, Carolyn, 1976- |
Otros Autores: | Hill-Wilson, Martin, Ward, Andrew (Designer) |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
Chichester, England :
Wiley,
2013.
|
Temas: | |
Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
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