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Stop talking, start communicating : counterintuitive secrets to success in business and in life /
With startling insights and a dash of humor; this book combines scientific research with real-world strategies to deliver a proven approach to more effective communication. --
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill Education,
[2013]
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Back up to go forward : we are neglecting three essential communication habits
- Invert your expectations : expect less from technology and more from people
- Lose your friends : important relationships are being trumped by people you barely know
- Stop talking : hyper-communication is the problem, not the solution
- Don't be yourself : it's an excuse for neanderthal behavior
- Play dumb : don't pin the tail on the donkey
- Question your questions : questions make many conversations worse
- Ignore your (tell-tale) heart : it wants you to talk without a plan
- Don't solve problems : you are messing around with far too many issues already
- Blow things off : protect what matters by letting go of what doesn't
- Let difficult people win : stop trying to impose your will on tough communicators
- Respond with weakness : bring a stick to a knife fight
- Overlook people
- Change the underlying conditions, not the person
- Take things off the table : just because you can talk about something doesn't mean that you should
- Be boring : most conversations are exciting for all the wrong reasons
- Give people what they want : few things connect like a story.