Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Dishongh, Rhonda, 1968-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boca Raton : CRC Press, [2014]
Temas:
Hospital patients > Care > United States.
Patient satisfaction > United States.
Cultural competence > United States.
Physician and patient > United States.
Patient satisfaction.
Patient Satisfaction
Hospitalisés > Soins > États-Unis.
Patients > Satisfaction > États-Unis.
Compétence culturelle > États-Unis.
Relations médecin-patient > États-Unis.
Patients > Satisfaction.
Cultural competence.
Hospital patients > Care.
Physician and patient.
United States.
Electronic book.
Personal Narrative
Fulltext.
Internet Resources.
Personal Narratives.
Personal narratives.
Récits personnels.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Front Cover; Contents; Dedications and Acknowledgments; Preface; About the Authors; The Story-What Really Happened ... ; Chapter 1
  • Begin to Spark; Chapter 2
  • Personalize to Motivate; Chapter 3
  • Serve to Lead; Chapter 4
  • Connect to Engage; Chapter 5
  • Fail, Then Account; Chapter 6
  • Succeed, Then Recognize; Chapter 7
  • Inject Fun to Release Pressure; Chapter 8
  • Measure to Coach; Chapter 9
  • Action Program Spirit to Achieve Excellence; Chapter 10
  • Get Help to Be Independent; Epilogue: One Year Later-Making It Stick Even When It Gets Sticky; Back Cover.

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