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|a UAMI
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| 245 |
0 |
0 |
|a Achieving patient (aka customer) experience excellence :
|b lessons from a successful cultural transformation in a hospital /
|c Rhonda Dishongh [and others].
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| 264 |
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1 |
|a Boca Raton :
|b CRC Press,
|c [2014]
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| 300 |
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|a 1 online resource
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| 336 |
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|a text
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|a computer
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| 338 |
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|a online resource
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| 500 |
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|a "A Productivity Press book."
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| 504 |
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|a Includes bibliographical references.
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0 |
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|a Front Cover; Contents; Dedications and Acknowledgments; Preface; About the Authors; The Story-What Really Happened ... ; Chapter 1 -- Begin to Spark; Chapter 2 -- Personalize to Motivate; Chapter 3 -- Serve to Lead; Chapter 4 -- Connect to Engage; Chapter 5 -- Fail, Then Account; Chapter 6 -- Succeed, Then Recognize; Chapter 7 -- Inject Fun to Release Pressure; Chapter 8 -- Measure to Coach; Chapter 9 -- Action Program Spirit to Achieve Excellence; Chapter 10 -- Get Help to Be Independent; Epilogue: One Year Later-Making It Stick Even When It Gets Sticky; Back Cover.
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| 500 |
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|a Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success. Demonstrating how Community G.
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| 588 |
0 |
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|a Online resource; title from digital title page (viewed August 8, 2013).
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| 546 |
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|a English.
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| 590 |
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
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| 650 |
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|a Hospital patients
|x Care
|z United States.
|
| 650 |
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0 |
|a Patient satisfaction
|z United States.
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| 650 |
|
0 |
|a Cultural competence
|z United States.
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| 650 |
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0 |
|a Physician and patient
|z United States.
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| 650 |
|
0 |
|a Patient satisfaction.
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| 650 |
1 |
2 |
|a Patient Satisfaction
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| 650 |
|
6 |
|a Hospitalisés
|x Soins
|z États-Unis.
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| 650 |
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6 |
|a Patients
|x Satisfaction
|z États-Unis.
|
| 650 |
|
6 |
|a Compétence culturelle
|z États-Unis.
|
| 650 |
|
6 |
|a Relations médecin-patient
|z États-Unis.
|
| 650 |
|
6 |
|a Patients
|x Satisfaction.
|
| 650 |
|
7 |
|a Cultural competence.
|2 fast
|0 (OCoLC)fst01748449
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| 650 |
|
7 |
|a Hospital patients
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| 650 |
|
7 |
|a Patient satisfaction.
|2 fast
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| 650 |
|
7 |
|a Physician and patient.
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|a United States.
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| 655 |
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|a Electronic book.
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| 655 |
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2 |
|a Personal Narrative
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| 655 |
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4 |
|a Fulltext.
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| 655 |
|
4 |
|a Internet Resources.
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| 655 |
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4 |
|a Personal Narratives.
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| 655 |
|
7 |
|a Personal narratives.
|2 fast
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| 655 |
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|a Personal narratives.
|2 lcgft
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|a Récits personnels.
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|
|a Dishongh, Rhonda,
|d 1968-
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