Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Dishongh, Rhonda, 1968-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boca Raton : CRC Press, [2014]
Temas:
Hospital patients > Care > United States.
Patient satisfaction > United States.
Cultural competence > United States.
Physician and patient > United States.
Patient satisfaction.
Patient Satisfaction
Hospitalisés > Soins > États-Unis.
Patients > Satisfaction > États-Unis.
Compétence culturelle > États-Unis.
Relations médecin-patient > États-Unis.
Patients > Satisfaction.
Cultural competence.
Hospital patients > Care.
Physician and patient.
United States.
Electronic book.
Personal Narrative
Fulltext.
Internet Resources.
Personal Narratives.
Personal narratives.
Récits personnels.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Notas:"A Productivity Press book."
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success. Demonstrating how Community G.
Descripción Física:1 online resource
Bibliografía:Includes bibliographical references.
ISBN:9781466583139
1466583134
1466583088
9781466583085

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