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Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /
Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amsterdam :
Morgan Kaufmann,
2014.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Loshin, David, |d 1963- |e author. | |
| 245 | 1 | 0 | |a Using information to develop a culture of customer centricity : |b customer centricity, analytics, and information utilization / |c by David Loshin. |
| 264 | 1 | |a Amsterdam : |b Morgan Kaufmann, |c 2014. | |
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| 500 | |a Previously issued in print. 2013. | ||
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| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | 0 | |t What is customer centricity? -- |t The value of customer centricity -- |t Who is a customer? -- |t Customer lifetime and value analytics -- |t Connectivity and spheres of influence -- |t Customer touch points and the exchange of value -- |t Organizing data for customer centricity -- |t Customer profiling -- |t Customer data analytics -- |t Making customer centricity pervasive in the company. |
| 520 | |a Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail. | ||
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| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
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| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Business planning |2 fast | |
| 650 | 7 | |a Consumers |x Research |2 fast | |
| 650 | 7 | |a Customer relations |2 fast | |
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