I hear you : repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps /

Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just u...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Ebenstein, Donny (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : AMACOM, American Management Association, [2013]
Temas:
Communication in management.
Communication in organizations.
Interpersonal communication.
Interpersonal conflict.
Communication en gestion.
Communication dans les organisations.
Communication interpersonnelle.
Conflit interpersonnel.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

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245 1 0 |a I hear you :  |b repair communication breakdowns, negotiate successfully, and build consensus ... in three simple steps /  |c Donny Ebenstein. 
264 1 |a New York :  |b AMACOM, American Management Association,  |c [2013] 
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500 |a Includes index. 
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504 |a Includes bibliographical references and index. 
505 0 |a Cover; Title Page; Copyright Page; Table of Contents; Acknowledgments; Note to Readers; Introduction: From Conflict to Consensus; Becoming your Own Coach; Chapter 1. Change Yourself: Going from Stuck to Unstuck; Defining Stuck Situations; Fixing it Begins with You; Why Being Different Makes All the Difference; What about Extreme People?; Change what you Say; Change how you Say It; Beyond the Conversation; Summary; Chapter 2. Shifting Perspective; Changing your Thinking; Different Perspectives can Coexist; Flexing your Mind; Now I See it Differently; What's the Magic Word? 
505 8 |a Shifting Perspective and Writing your Own Magic WordsSummary; Chapter 3. Overcome your Own Defenses: Tearing Down the Walls; Perspective is Practically Invisible; Freeing Yourself from Perspective Ignorance; Active Resistance; Summary; Chapter 4. Their Story: Looking Through their Eyes; Difference of Opinion; The Role of Culture; Identifying Noncultural Differences; Different and Legitimate; Mind the Gap; Practice Telling their Story; Guide to the Perplexed: Finding their Story; Having the Conversation; Seeing isn't (Necessarily) Believing; Summary. 
505 8 |a Chapter 5. Looking from the Outside In: Seeing is BelievingWhat do I Sound Like from the Outside?; Simple, but not Easy; Dealing with Denial; It's Not you, It's Me; Learning about Myself-Going Deep; Looking in the Mirror; Practicing how to Look from the Outside In; Having the Conversation; Walking Down the Road; Summary; Chapter 6. Don't Take it Personally: Understanding it's not about You; Systemic Conflict is Role-Based; Competing Incentives; The Benefits of Competing Incentives; Hierarchy; Working for a Superhero; Personalities Within the System; Who Cares?; Why it's Hard. 
505 8 |a Identifying your Systemic ConflictHaving the Conversation; Summary; Chapter 7. Don't Lose Yourself: Maintaining Balance; The Problem; How can you Tell?; Advice; Having the Conversation; Summary; Chapter 8. Practice, Practice, Practice: Getting to Carnegie Hall; What is Role-Playing?; Role-Playing to Diagnose the Problem; Role-Playing to Look from the Outside In; Role-Playing to Tell Their Story; Role-Playing to Practice; Creating your Own Role Play; Step One: Find a Partner; Step Two: Set the Stage; Step Three: Have the Conversation; Step Four: Stop and Debrief; Step Five: Try Again; Summary. 
505 8 |a Chapter 9. What Comes Next: Making Change Happen and Identifying Dead EndsPossibility 1: The Situation Gets Better and the Relationship Improves; Possibility 2: Making Peace with the Status Quo; Possibility 3: Walking Away; Have you Really Tried?; Time to Act; Managing Risk; A Question of Values; Keeping the Door Open; Summary; Conclusion; Notes; Index. 
520 |a Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to. 
590 |a O'Reilly  |b O'Reilly Online Learning: Academic/Public Library Edition 
650 0 |a Communication in management. 
650 0 |a Communication in organizations. 
650 0 |a Interpersonal communication. 
650 0 |a Interpersonal conflict. 
650 6 |a Communication en gestion. 
650 6 |a Communication dans les organisations. 
650 6 |a Communication interpersonnelle. 
650 6 |a Conflit interpersonnel. 
650 7 |a BUSINESS & ECONOMICS  |x Industrial Management.  |2 bisacsh 
650 7 |a BUSINESS & ECONOMICS  |x Management.  |2 bisacsh 
650 7 |a BUSINESS & ECONOMICS  |x Management Science.  |2 bisacsh 
650 7 |a BUSINESS & ECONOMICS  |x Organizational Behavior.  |2 bisacsh 
650 7 |a Communication in management.  |2 fast  |0 (OCoLC)fst00870174 
650 7 |a Communication in organizations.  |2 fast  |0 (OCoLC)fst00870217 
650 7 |a Interpersonal communication.  |2 fast  |0 (OCoLC)fst00977344 
650 7 |a Interpersonal conflict.  |2 fast  |0 (OCoLC)fst00977374 
776 0 8 |i Print version:  |t I hear you.  |d New York : American Management Association, [2013]  |z 9780814432198  |w (DLC) 2013001923 
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