Vanishing boundaries : how integrating manufacturing and services creates customer value /

"Presenting the innovative thesis that global competition and supply chain complexity are increasing so rapidly that managers must reach across the manufacturing and service boundary to gather more universally applicable ideas, this groundbreaking work addresses the unprecedented array of new o...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Crandall, Richard E., 1930- (Autor)
Otros Autores: Crandall, William, 1956-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boca Raton : CRC Press, 2014.
Edición:Second edition.
Colección:Series on resource management.
Temas:
Management.
Manufacturing industries > Management.
Service industries > Management.
Gestion.
Industrie manufacturière > Gestion.
Services (Industrie) > Gestion.
management.
BUSINESS & ECONOMICS > Purchasing & Buying.
TECHNOLOGY & ENGINEERING > Manufacturing.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Management
Manufacturing industries > Management
Service industries > Management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • 1. The vanishing manufacturing/services boundary
  • 2. Critical success factors and strategic planning
  • 3. The ITO model
  • 4. The role of management programs in continuous improvement
  • 5. Adapting manufacturing techniques to services
  • 6. Extending service techniques to manufacturing
  • 7. The role of technology in continuous improvement
  • 8. The role of infrastructure in continuous improvement
  • 9. Understanding organizational culture : the elusive key to change
  • 10. Integrated supply chains : from dream to reality
  • 11. The role of services to complement the supply chain
  • 12. The future of improvement programs.

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