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The customer service solution : managing emotions, trust, and control to win your customer's business /
With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. --
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill Education,
[2013]
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Dasu, Sriram. | |
| 245 | 1 | 4 | |a The customer service solution : |b managing emotions, trust, and control to win your customer's business / |c Sriram Dasu and Richard B. Chase. |
| 264 | 1 | |a New York : |b McGraw-Hill Education, |c [2013] | |
| 300 | |a 1 online resource (xvi, 223 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. -- |c Edited summary from book. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Services (Industrie) |x Gestion. | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Service industries |x Management |2 fast | |
| 650 | 7 | |a Commerce. |2 hilcc | |
| 650 | 7 | |a Business & Economics. |2 hilcc | |
| 650 | 7 | |a Marketing & Sales. |2 hilcc | |
| 700 | 1 | |a Chase, Richard B. | |
| 776 | 0 | 8 | |i Print version: |z 0071809937 |w (DLC) 2013006925 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9780071809931/?ar |z Texto completo (Requiere registro previo con correo institucional) |
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