Benchmarking for best practice : continuous learning through sustainable innovation /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Zairi, Mohamed
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Oxford ; Woburn, Mass. : Butterworth Heinemann, 2001, ©1996.
Temas:
Benchmarking (Management)
Total quality management.
Organizational learning.
Benchmarking
Total Quality Management
Étalonnage concurrentiel.
Qualité totale.
Apprentissage organisationnel.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Driving business with quality in the 1990s
  • Achieving a competitive advantage through TQM
  • Critical factors for effective TQM implementation : a benchmarking approach
  • Benchmarking quality systems : the role of auditing
  • Benchmarking innovation management for best practice
  • Benchmarking customer satisfaction for best practice
  • Benchmarking supplier partnerships for best practice
  • Benchmarking TQM in health care for best practice
  • Benchmarking quality in financial services through the EQA self-assessment model
  • Benchmarking performance measurement for best practice
  • Benchmarking processes for best practice
  • External corporate quality reporting for best practice.

Ejemplares similares