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Gemba walks for service excellence : the step-by-step guide for identifying service delighters /

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Petruska, Robert
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Boca Raton, Fla. : CRC Press, ©2012.
Temas:	Customer services. Organizational effectiveness. Customer relations. Service à la clientèle. Efficacité organisationnelle. BUSINESS & ECONOMICS > Industrial Management. BUSINESS & ECONOMICS > Management. BUSINESS & ECONOMICS > Management Science. BUSINESS & ECONOMICS > Organizational Behavior.
Acceso en línea:	Texto completo (Requiere registro previo con correo institucional)

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