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|a UAMI
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| 100 |
1 |
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|a Petruska, Robert.
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| 245 |
1 |
0 |
|a Gemba walks for service excellence :
|b the step-by-step guide for identifying service delighters /
|c Robert Petruska.
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| 260 |
|
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|a Boca Raton, Fla. :
|b CRC Press,
|c ©2012.
|
| 300 |
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|a 1 online resource
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| 336 |
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|a text
|b txt
|2 rdacontent
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|a computer
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|a online resource
|b cr
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| 500 |
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|a Title from title screen.
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| 500 |
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|a Includes index and link to CD content.
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| 504 |
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|a Includes bibliographical references.
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| 505 |
0 |
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|a Lean Leadership; Formal Leader; Getting Started; To Find Out Where You Stand Gemba Walks; Standing in the Circle: A Fundamental Lean Principle; Gemba Walk: Design for the Customer Value Propositions Essentials for Service Excellence Service Innovation Mindsets; Example 1: Valuing Customers; Example 2: Acting on Customer Surveys (as in Right Now); Example 3: Practicing Positivity at Work; Example 4: Valuing Time; Example 5: Enabling Changes That Tie into the Human Performance System; Innovation Plans; Leading and Lagging Indicators; Going Forward Index
|
| 590 |
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
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| 650 |
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0 |
|a Customer services.
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| 650 |
|
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|a Organizational effectiveness.
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| 650 |
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0 |
|a Customer relations.
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| 650 |
|
6 |
|a Service à la clientèle.
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| 650 |
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6 |
|a Efficacité organisationnelle.
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| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Industrial Management.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management Science.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Organizational Behavior.
|2 bisacsh
|
| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 (OCoLC)fst00885533
|
| 650 |
|
7 |
|a Customer services.
|2 fast
|0 (OCoLC)fst00885545
|
| 650 |
|
7 |
|a Organizational effectiveness.
|2 fast
|0 (OCoLC)fst01047852
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9781439886762/?ar
|z Texto completo (Requiere registro previo con correo institucional)
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|a Books 24x7
|b B247
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