Disney U : how the Disney University develops the world's most engaged, loyal, and customer-centric employees /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Lipp, Doug (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill Education, [2013]
Temas:
Disney University.
Customer relations > Management.
Employee motivation.
Employees > Training of.
Success in business.
Inservice Training
Personnel > Motivation.
Personnel > Formation.
Succès dans les affaires.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Note from the author
  • Prologue
  • Pulling back the curtain : the orientation
  • Lesson #1: setting the stage for success
  • Lesson #2: capture hearts and minds
  • Lesson #3: it takes art and science
  • Lesson #4: gather facts and feelings
  • Lesson #5: be willing to change or be willing to perish
  • Lesson #6: simplify the complex
  • Lesson #7: the honeymoon will end
  • Lesson #8: keep plussing the show
  • Lesson #9: beyond orientation
  • Lesson #10: the language of success
  • Lesson #11: giving back
  • Lesson#12: communicate globally
  • Lesson #13: work hard, play hard.

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