What to say when things get tough : business communication strategies for winning people over when they're angry, worried and suspicious of everything you say /

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BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Greenberger, Leonard S.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill Education, Ã2013.
Temas:
Business communication.
Truthfulness and falsehood.
Communication > Psychological aspects.
Communication dans l'entreprise.
Mensonge.
Communication > Aspect psychologique.
Commerce.
Business & Economics.
Business Communication.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum. ""This book is one of the best guidebooks on the practice of public relations that I have seen.""--Jim Owen, Executive Director, Member Relations, Edison Electric Institute ""If you want to learn why PowerPoint is a very poor way to present, why empathy works wonders, how posit.
Descripción Física:1 online resource (1 volume) : illustrations
Bibliografía:Includes bibliographical references and index.
ISBN:9780071806442
007180644X

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