The truth about lies in the workplace : how to spot liars and what to do about them /

Lies aren't good in general, but in the workplace they're especially poisonous. They can destroy employee engagement and productivity, undermine teamwork, increase stress, ruin people's livelihoods, and even bring down entire companies. It's critical to catch workplace lies befor...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Goman, Carol Kinsey
Formato: Electrónico eBook
Idioma:Inglés
Publicado: San Francisco : Berrett-Koehler Publishers, [2013]
Edición:First edition.
Temas:
Communication in organizations.
Deception.
Truthfulness and falsehood.
Body language.
Interpersonal communication.
Psychology, Industrial.
Communication dans les organisations.
Tromperie.
Mensonge.
Langage du corps.
Communication interpersonnelle.
Psychologie du travail.
BUSINESS & ECONOMICS > Mentoring & Coaching.
BUSINESS & ECONOMICS > Motivational.
BUSINESS & ECONOMICS > Skills.
Body language
Communication in organizations
Deception
Interpersonal communication
Psychology, Industrial
Truthfulness and falsehood
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover; Contents; Introduction; CHAPTER 1 Liars at Work; Development of a Liar; Workplace Lies at All Levels of the Organization; Consequences of Lying; CHAPTER 2 Deception Detection: 50 Ways to Spot a Liar; It's Not Lie Detection-It's Stress Detection; The Best Lie Detectors; What Body Language Won't Tell You; Detecting Deception through Nonverbal Cues; Detecting Deception through Verbal Cues; Virtual Liars; CHAPTER 3 Why We Believe Liars and Play into Their Hands; Lasting Impact of Snap Judgments; We're All Biased; Techniques of Successful Liars; How We Deceive Ourselves.
  • CHAPTER 4 How to Deal With Liars Dealing With Liars in Your Workplace; Strategies for Direct Confrontation; Strategies for Indirect Confrontation; Strategies for Reporting Liars; When the Liar Is Your Boss; When the Liar Reports to You; Getting a Confession; If You Choose to Do Nothing; One More Liar to Deal With; CHAPTER 5 Do You Look Like a Liar?; Why Others Get the Wrong Impression; Projecting Confidence, Competence, and Credibility; Aren't These Tips a Bit Deceitful?; CHAPTER 6 Reducing Lies in the Workplace; Responses from Survey Participants; Research on What Reduces Lying.
  • Increasing Workplace Honesty Begins with 10 Questions Summing Up; Notes; Acknowledgments; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; About the Author.

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