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Principles of management : text and cases /
Principles of Management: Text and Cases introduces students to the fundamentals of management through a balanced blend of theory and practice. The opening vignettes and cases depict real-world situations and problems that managers face while highlighting the management practices of successful India...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Delhi : Dorling Kindersley (India),
Pearson ;
Ã2012.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Cover
- Contents
- Preface
- Chapter 1: Introduction to Management
- Introduction
- A Backdrop to Management
- History of Management
- Nature and Process of Management
- Dimensions of Management
- Functions of Management
- Planning
- Organizing
- Staffing
- Directing
- Control
- Coordination
- Characteristics of Management
- Management: Is it a Science or an Art?
- Management: A Profession
- Significance of Management
- Different Approaches to Management
- Classical School of Thought
- Scientific management
- Administrative theory
- Criticism of the classical school of thought
- Neo-classical School of Thought
- Behavioural theories
- Criticism of the neo-classical school of thought
- Modern Approaches
- Contemporary School of Management Thought
- Management by Objectives
- Managerial Roles
- Managerial Skills and Competencies
- Skills Inventories
- Multi-skilling
- Competencies
- Case: National Bank's Change in Crisis Management
- Case: Mind Your Attitude
- Summary
- Key Terms
- Review Questions
- Critical Thinking Questions
- References
- Further Reading
- Chapter 2: Organizational Planning
- Introduction
- Concept of Planning
- Importance of Planning
- Limitations of Planning
- Components of Planning
- Policy
- Purposes of policies
- Framing or developing policies
- Guidelines for policy formulation
- Communicating policies
- Administration of policies
- Programme
- Strategy
- Levels of strategy
- Framing a strategy
- Vision
- Mission
- Goals
- Objectives
- Strategic Control
- Establishing Strategic Control
- Types of Strategic Control
- Operational Control
- Functional and Grand Strategies
- Operational Strategy Factors
- Budgeting
- Characteristics of budgets
- Purposes of budgeting
- Reporting
- Forecasting
- Steps in Forecasting
- Types of Forecasting.
- Qualitative Methods
- Delphi Technique
- Nominal Group Method
- Market Research
- Time-series Analysis
- Moving Average Method
- Exponential Smoothing
- Tracking Signal
- Decision Making
- Decision Trees
- Management Information Systems and Decision Support Systems
- Scenario Planning
- Forces of Scenario Planning
- Steps for Scenario Planning
- Case Kumar.com: Problems Suffered due to Poor Planning
- Summary
- Key Terms
- Review Questions
- Critical Thinking Questions
- References
- Further Reading
- Annexure 2.1
- Annexure 2.2
- Chapter 3: Organizing
- Introduction
- Concept of Organization
- Theories of Organization
- Principles of Organization
- Human Factors Behind Organizing
- Important Steps in Organizing
- Benefits of Organizing
- Types of Organizations
- Systems View of Organizations
- Organizational Structure and Systems
- Organization Structure
- Drucker's approach
- Mintzberg's approach
- Types of Organization Structures
- Organizational Effectiveness
- Developing an Organization Structure or Design
- Dynamic Organizational Structure and Departmentation
- Principles of Departmentation
- Process of Departmentation
- Patterns Used in Departmentation
- Departmentation by functions
- Departmentation by products or services
- Departmentation by locations or territories
- Departmentation by time
- Departmentation by process and equipment
- Departmentation by customers
- Hybrid structure
- Matrix structure
- Organization Structure in a Globalized World
- Virtual or Networked Organizations
- Organizing as Part of the Total Management Task
- Delegation of Authority
- Features of authority delegation
- Principles of delegation
- Barriers to delegation
- Decentralization
- Decentralization versus centralization
- Criteria for decentralization
- Need for decentralization.
- Problems in achieving decentralization
- Line and Staff Relations
- Span of Management
- Wide Versus Narrow Spans
- Factors Determining Spans
- Open Systems Approach in Organizations
- Case: CEOs Can Work as a Team: Lessons from Wipro
- Summary
- Key Terms
- Review Questions
- Critical Thinking Questions
- References
- Further Reading
- Chapter 4: Staffing in Organizations
- Introduction
- Concept of Recruitment
- Functions of Recruitment
- Internal Recruitment
- Recruitment Policy
- Recruitment Process
- Preliminary Screening of Applicants
- Review of Application Blanks
- Reference Checking
- Psychological Testing
- Attitude Measurement
- Techniques of Attitude Measurement
- Thurstone scale
- Likert Scale
- Semantic differential scale
- Reliability and validity of attitude measurement scales
- Levels of Attitude Measurement
- Nominal scale
- Ordinal scale
- Interval scale
- Ratio scale
- Other Measures of Attitudes
- Physiological Measures
- Attitude Surveys
- Human Resource Management and Attitudinal Change
- Interview
- Induction and Placement
- Induction
- Objectives of an induction programme
- Components of an induction programme
- Steps in an induction programme
- Employee socialization process
- Placement
- Importance of Induction and Placement
- Staffing Costs
- Areas of Staffing Costs
- Recruitment Ratios
- Recruiting cost ratio
- Recruiting efficiency
- New hire performance
- Case: Staffing Solutions of Knowledge Hub: Lessons from the KPO Industry
- Summary
- Key Terms
- Review Questions
- Critical Thinking Questions
- References
- Further Reading
- Annexure 4.1
- Chapter 5: Directing Through Motivation
- Introduction
- Motivation in Organizations
- Process of Motivation
- Objectives of Motivation
- Mechanism of Motivation
- Significance of Motivation in Organizations.
- Theories of Motivation
- Content Theories
- Maslow's theory of hierarchy of needs
- Herzberg's two-factor theory or motivation-hygiene theory
- Comparison of Maslow's and Herzberg's models
- Job theory of Hackman and Oldham
- ERG theory
- McClelland's three needs theory (achievement motivation theory)
- Theory X and theory Y
- Cognitive or Process Theories of Motivation
- Expectancy theory
- Equity theory
- Performance satisfaction theory
- Attribution theory and locus of control
- Goal setting theory
- Miscellaneous Theories on Motivation
- Indian Studies on Motivation
- Motivation and Morale
- Case: Human Resource Development Is Not Enough: The Case of New Life
- Summary
- Key Terms
- Review Questions
- Critical Thinking Questions
- References
- Further Reading
- Chapter 6: Directing Through Leadership
- Introduction
- Leadership
- Functions of Leadership
- Sociological view
- Psychological view
- Other views
- Leadership and Management
- Formal and Informal Leadership
- Significance of Leadership
- Principles of Leadership
- Factors of Leadership
- Leadership and Environment
- Leadership and Power
- Leadership Styles
- Autocratic style of leadership
- Democratic style of leadership
- Laissez-faire style of leadership
- Paternalistic style of leadership
- Leadership Attitudes
- Leadership Skill
- Leadership Theories and Studies
- Iowa Leadership Studies
- Ohio State Leadership Studies
- Michigan Studies on Leadership Styles
- Managerial Grid
- Continuum of Leadership Behaviour
- Four-framework Model of Leadership
- Trait Theory of Leadership
- Behavioural Theory of Leadership
- Situational Theory of Leadership
- Great Man Theory of Leadership
- Case: Life Savers: The Saga of a Benevolent Employer
- Case: GE and Jack Welch's Style of Leadership
- Summary
- Key Terms
- Review Questions.
- Critical Thinking Questions
- References
- Further Reading
- Chapter 7: Introduction to Control
- Introduction
- Control
- Characteristics of Control
- Prerequisites of a Good Control System
- Essential Features of a Good Control System
- Types of Control
- Tactical control
- Operational control
- Simons' Levers of Control
- Process of Control
- Methods of Control
- Usage of Control
- Importance of Control
- Shortcomings of Control
- Tools of Control
- Control Limits
- Control Charts
- Gantt or Bar Charts
- Precedence Diagrams
- PERT
- Control Ratios
- Control Techniques
- Functional Task Analysis
- Budgetary Control
- Manufacturing Control Systems
- Case: Ciziko: Testing Time for Market Intelligence Control
- Case: Managing Without Control
- Summary
- Key Terms
- Review Questions
- Critical Thinking Questions
- References
- Further Reading
- Chapter 8: Coordination in Organizations
- Introduction
- Concept of Coordination
- Characteristics of Coordination
- Importance of Coordination
- Principles of Coordination
- Objectives and Purposes of Coordination
- Types of Coordination
- Vertical coordination
- Horizontal coordination
- Internal coordination
- External coordination
- Case: Coordination: An Integral Part of Management
- Summary
- Key Terms
- Review Questions
- Critical Thinking Questions
- References
- Further Reading
- Chapter 9: Organizational Forms
- Introduction
- Sole Proprietorships
- Partnerships
- Joint Stock Companies
- Cooperative Organizations
- Multinational Organizations
- Micro-multinationals
- Globally Integrated Enterprises
- Transnational Organizations
- Features of International Organizations
- Advantages of MNCs
- Disadvantages of MNCs
- Case: The Complex Organizational Web of Cisco
- Summary
- Key Terms
- Review Questions
- Critical Thinking Questions.