The handbook for quality management : a complete guide to operational excellence /

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"Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying th...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Pyzdek, Thomas
Otros Autores: Keller, Paul A. (Paul Andrew)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, ©2013.
Edición:2nd ed.
Temas:
Quality control > Handbooks, manuals, etc.
Reliability (Engineering) > Handbooks, manuals, etc.
Management > Handbooks, manuals, etc.
Fiabilité > Guides, manuels, etc.
Gestion > Guides, manuels, etc.
Management.
Quality control.
Reliability (Engineering)
Handbooks and manuals.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Business-integrated quality systems
  • Integrated planning
  • Process control
  • Continuous improvement
  • Management of human resources
  • Control chart constants
  • Control chart equations
  • Area under the standard normal curve
  • Simulated certification exam questions.
  • Organizational structures
  • The quality function
  • Approaches to quality
  • Customer-focused organizations
  • Strategic planning
  • Understanding customer expectations and needs
  • Benchmarking
  • Organizational assessment
  • Quantifying process variation
  • Quality audits
  • Supply chain management
  • Effective change management
  • Define stage
  • Measure stage
  • Analyze stage
  • Improve/design stage
  • Control/verify stage
  • Motivation theories and principles
  • Management styles
  • Resource requirements to manage the quality function.

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