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Say anything to anyone, anywhere : 5 keys to successful cross cultural communication /
The five steps to successful selling, negotiating, and managing multi-culturally Say Anything to Anyone, Anywhere gives readers five simple key guidelines to create rapport and organize strategies for success across different cultures. This book teaches to be proactive, not reactive, in your cross-c...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
John Wiley & Sons, Inc.,
[2013]
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Acknowledgments
- Introduction
- Key One. Create proactive cross-cultural communication: Avoid reactive communication
- 1. What makes cultures so unique? : Differences are the spice of life!
- 2. Understanding the "cultural layer cake": We all have layers in our cakes
- 3. How many strikes are against you?: Managing preexisting cultural perceptions and misconceptions
- 4. Cultural science: How neurological development affects cultures
- 5. The chicken or the egg of culture: Which came first? Climate and environment or language and behavior?
- 6. Maximize effective communication: By minimizing ineffective communication
- Key Two. Rapport secrets to bridge the cultural gap: In person, on the phone, and by e-mail
- 7. It's a matter of respect: Create cultural trust and understanding
- 8. Develop rapport: The most important element in cross-cultural relationships
- 9. Adapt your style: Awareness is the first step!
- 10. Words, tonality, and body language: The three methods of communication that vary with every culture
- 11. Understanding communication: How do you describe a tree?
- 12. The impact of mother tongue languages: It all begins here
- Key Three. Organize productive interactions: Understand cultural sensitivities and avoid conflict
- 13. Multicultural time expectations: In time, on time, or out of time?
- 14. E-mail etiquette is culturally sensitive: Once it's sent, it cannot be undone
- 15. Triple cross-translate: Who wrote these instructions?
- 16. It takes two to collaborate: How to position and influence
- 17. Framing your cross-cultural communication: For sales, negotiations, management, and international travel
- Key Four. Strategies for relationships: Cultural beliefs, values, and rules
- 18. Context, perception, and reality: The cross-cultural "shortcut"
- 19. Business and social behavioral styles: Where do you start?
- 20. Understanding cultural beliefs, values, and rules: The roots of every culture
- 21. The cross-cultural potter's wheel: Don't create a warped relationship!
- Key Five. Success leaves clues: Cultural clues, do's, and taboos
- 22. Body language gestures to avoid: Keep your fingers to yourself!
- 23. Acronyms, abbreviations, analogies, slang, and sports jargon: Does anyone know where "left field" is?
- 24. Global etiquette tips: What all cultures appreciate-No need to reinvent the wheel!
- 25. Area-specific cultural clues, do's, and taboos: For successful multicultural navigation
- 26. Win-win cross-cultural communication: The key that unlocks the door to successful relationships
- Cultural bloopers!
- 27. The humorous faux pas: They happen in every language
- 28. Is what you say what you mean?: Words don't always translate the way we want them to
- 29. Paradoxes of the English language: How can a wise man and a wise guy be opposites?
- About the author
- Index.