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The customer service survival kit : what to say to defuse even the worst customer situations /

Proven strategies for handling any customer crisis.

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Gallagher, Richard S.
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	New York : AMACOM American Management Association, [2013]
Temas:	Customer services. Customer relations. Service à la clientèle. BUSINESS & ECONOMICS > Customer Relations. Customer relations Customer services Nonfiction. Business.
Acceso en línea:	Texto completo (Requiere registro previo con correo institucional)

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