IT maintenance : applied project management /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Malinowski, Michael F.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Vienna, VA : Management Concepts, ©2007.
Temas:
Information technology > Management.
Project management > Data processing.
Technologie de l'information > Gestion.
Gestion de projet > Informatique.
COMPUTERS > Computer Literacy.
COMPUTERS > Computer Science.
COMPUTERS > Data Processing.
COMPUTERS > Hardware > General.
COMPUTERS > Information Technology.
COMPUTERS > Machine Theory.
COMPUTERS > Reference.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • pt. 1. Initiating processes
  • ch. 1. Introduction
  • ch. 2. Project management versus IT system maintenance
  • ch. 3. Outsourcing : the new challenge
  • pt. 2. Planning processes
  • ch. 4. Scope of maintenance
  • ch. 5. Service level agreement
  • ch. 6. Service breakdown structure
  • ch. 7. Cost estimate
  • ch. 8. Transition planning
  • ch. 9. Documentation
  • pt. 3. Executing processes
  • ch. 10. Team management
  • ch. 11. Work tracking
  • ch. 12. Customer care
  • ch. 13. Incidents, defects, and enhancements
  • ch. 14. Testing
  • pt. 4. Controlling processes
  • ch. 15. Metrics--overall control
  • ch. 16. Configuration management
  • ch. 17. Cost control
  • ch. 18. Communication and beyond
  • ch. 19. Risk management
  • pt. 5. Assessing and closing processes
  • ch. 20. Peer reviews and formal audits
  • ch. 21. Customer survey
  • ch. 22. Annual closeout.

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