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|b .M355 2007eb
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|a UAMI
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| 100 |
1 |
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|a Malinowski, Michael F.
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| 245 |
1 |
0 |
|a IT maintenance :
|b applied project management /
|c Michael F. Malinowski.
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| 246 |
3 |
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|a Information technology maintenance
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| 260 |
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|a Vienna, VA :
|b Management Concepts,
|c ©2007.
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| 300 |
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|a 1 online resource (xvii, 255 pages) :
|b illustrations
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references (page 246) and index.
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|a pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout.
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| 588 |
0 |
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|a Print version record.
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| 590 |
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
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| 650 |
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0 |
|a Information technology
|x Management.
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| 650 |
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0 |
|a Project management
|x Data processing.
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| 650 |
|
6 |
|a Technologie de l'information
|x Gestion.
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| 650 |
|
6 |
|a Gestion de projet
|x Informatique.
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| 650 |
|
7 |
|a COMPUTERS
|x Computer Literacy.
|2 bisacsh
|
| 650 |
|
7 |
|a COMPUTERS
|x Computer Science.
|2 bisacsh
|
| 650 |
|
7 |
|a COMPUTERS
|x Data Processing.
|2 bisacsh
|
| 650 |
|
7 |
|a COMPUTERS
|x Hardware
|x General.
|2 bisacsh
|
| 650 |
|
7 |
|a COMPUTERS
|x Information Technology.
|2 bisacsh
|
| 650 |
|
7 |
|a COMPUTERS
|x Machine Theory.
|2 bisacsh
|
| 650 |
|
7 |
|a COMPUTERS
|x Reference.
|2 bisacsh
|
| 650 |
|
7 |
|a Information technology
|x Management.
|2 fast
|0 (OCoLC)fst00973112
|
| 650 |
|
7 |
|a Project management
|x Data processing.
|2 fast
|0 (OCoLC)fst01078801
|
| 776 |
0 |
8 |
|i Print version:
|a Malinowski, Michael F.
|t IT maintenance.
|d Vienna, VA : Management Concepts, ©2007
|z 9781567262070
|w (DLC) 2007021485
|w (OCoLC)138340336
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9781523096022/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
| 938 |
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|a Books 24x7
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