Cargando…
The Human Touch : Personal skills for professional success.
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coach...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Swindon :
BCS Learning & Development Ltd.,
2012.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cam a2200000Ia 4500 | ||
|---|---|---|---|
| 001 | OR_ocn823726842 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 130109s2012 enk ob 000 0 eng d | ||
| 040 | |a EBLCP |b eng |e pn |c EBLCP |d OCLCQ |d N$T |d UMI |d OCLCO |d B24X7 |d COO |d DEBSZ |d KNOVL |d OCLCQ |d OCLCF |d OCLCQ |d MERUC |d OCLCQ |d CEF |d MUO |d MOQ |d WYU |d OCLCQ |d UAB |d DKC |d OCLCQ |d UKAHL |d OL$ |d OCLCQ |d EZ9 |d OCLCO |d OCLCQ |d OCLCO | ||
| 015 | |a GBB255571 | ||
| 019 | |a 828687943 |a 1163946219 |a 1182008750 |a 1182009567 |a 1190692936 | ||
| 020 | |a 9781780171371 |q (electronic bk.) | ||
| 020 | |a 1780171374 |q (electronic bk.) | ||
| 020 | |a 9781780171395 |q (electronic bk.) | ||
| 020 | |a 1780171390 |q (electronic bk.) | ||
| 020 | |a 9781628702552 |q (electronic bk.) | ||
| 020 | |a 1628702559 |q (electronic bk.) | ||
| 020 | |z 9781780171388 | ||
| 020 | |z 1780171382 | ||
| 020 | |z 1906124914 | ||
| 020 | |z 9781906124915 | ||
| 029 | 1 | |a AU@ |b 000050767746 | |
| 029 | 1 | |a AU@ |b 000052916944 | |
| 029 | 1 | |a AU@ |b 000053734299 | |
| 029 | 1 | |a AU@ |b 000060073989 | |
| 029 | 1 | |a DEBBG |b BV041052419 | |
| 029 | 1 | |a DEBBG |b BV041121201 | |
| 029 | 1 | |a DEBSZ |b 396761291 | |
| 029 | 1 | |a DEBSZ |b 397443641 | |
| 029 | 1 | |a AU@ |b 000067109617 | |
| 035 | |a (OCoLC)823726842 |z (OCoLC)828687943 |z (OCoLC)1163946219 |z (OCoLC)1182008750 |z (OCoLC)1182009567 |z (OCoLC)1190692936 | ||
| 037 | |a CL0500000194 |b Safari Books Online | ||
| 050 | 4 | |a HF5381.6 | |
| 072 | 7 | |a BUS |x 104000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 071000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 103000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 097000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 012000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 107000 |2 bisacsh | |
| 082 | 0 | 4 | |a 650.1 |a 658.4 |2 22 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Thomas, Philippa. | |
| 245 | 1 | 4 | |a The Human Touch : |b Personal skills for professional success. |
| 260 | |a Swindon : |b BCS Learning & Development Ltd., |c 2012. | ||
| 300 | |a 1 online resource (256 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 505 | 0 | |a Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHORS; FOREWORD; ACKNOWLEDGEMENTS; ABBREVIATIONS; 1 THE IMPORTANCE OF PERSONAL SKILLS; INTRODUCTION; THE IMPORTANCE OF PEOPLE; CATEGORISING PEOPLE; THE SENSE OF THE INDIVIDUAL; THE NATURE OF BUSINESS CHANGE WORK; CATEGORIES OF SKILL; THE HUMAN TOUCH; CONCLUSION; REFERENCES AND FURTHER READING; 2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS; INTRODUCTION; CONTENTS OF THIS CHAPTER; THE NATURE OF RAPPORT; WHY RAPPORT IS SO IMPORTANT IN WORKING RELATIONSHIPS; THE BUSINESS CONTEXT FOR RAPPORT; THE PSYCHOLOGY OF RAPPORT. | |
| 505 | 8 | |a TECHNIQUES FOR CREATING AND SUSTAINING RAPPORT FACE TO FACETECHNIQUES FOR CREATING AND SUSTAINING RAPPORT OVER THE PHONE; TECHNIQUES FOR CREATING RAPPORT VIA EMAIL; HOW TO DESTROY RAPPORT; CONCLUSION; REFERENCES AND FURTHER READING; 3 TEAM WORKING; INTRODUCTION; CONTENTS OF THIS CHAPTER; GROUPS AND TEAMS; TEAM ROLES; TEAM DEVELOPMENT; MANAGEMENT AND TEAM BUILDING; CONCLUSION; CHAPTER REFERENCES; 4 NEGOTIATION AND CONFLICT; INTRODUCTION; CONTENTS OF THIS CHAPTER; TYPES OF NEGOTIATION SITUATIONS; NEGOTIATION OUTCOMES; THE 'GETTING TO YES' APPROACH; PROCESS FOR SUCCESSFUL NEGOTIATION. | |
| 505 | 8 | |a MANAGING CONFLICT SITUATIONSCONCLUSION; REFERENCES AND FURTHER READING; 5 LEADERSHIP; INTRODUCTION; CONTENTS OF THIS CHAPTER; WHAT IS LEADERSHIP?; HOW LEADERSHIP DIFFERS FROM MANAGEMENT; THREE KEYS TO EFFECTIVE LEADERSHIP; THEORIES OF LEADERSHIP; LEADERSHIP STYLES; THE MODELS; LATERAL LEADERSHIP; CONCLUSION; REFERENCES AND FURTHER READING; 6 INFLUENCING; INTRODUCTION; CONTENTS OF THIS CHAPTER; INFLUENCE VERSUS POWER; STARTING OUT: DEFINING OUR CIRCLE OF INFLUENCE; INFLUENCING AND THE THREE UNIVERSAL HUMAN GOALS; CIALDINI'S 'SIX PRINCIPLES OF INFLUENCE'; THE OUTCOME FRAME. | |
| 505 | 8 | |a QUESTIONS: THE GOLDEN KEY TO INFLUENCEINFLUENCING ACCORDING TO SOCIAL PREFERENCE; THE INFLUENCING PROCESS; CONCLUSION; REFERENCES AND FURTHER READING; 7 WRITTEN COMMUNICATION; INTRODUCTION; CONTENTS OF THIS CHAPTER; THE PROS AND CONS OF WRITTEN COMMUNICATION; THE COMMUNICATION PROCESS AND THE BARRIERS TO COMMUNICATION; PLANNING THE WRITTEN COMMUNICATION; TYPES OF WRITTEN COMMUNICATION; A PROCESS FOR WRITTEN COMMUNICATION; THE EMOTIONAL IMPACT OF WRITING; WRITING STYLE; ASSESSING READABILITY: THE 'FOG INDEX'; EMAIL: PERILS AND PITFALLS; WRITING FOR THE WEB; CONCLUSION; FURTHER READING. | |
| 505 | 8 | |a 8 PRESENTATION SKILLSINTRODUCTION; CONTENTS OF THIS CHAPTER; PLANNING THE PRESENTATION; DEVELOPING THE PRESENTATION; SPEAKER'S NOTES; PRESENTATION AIDS; DELIVERING THE PRESENTATION; THE TEAM PRESENTATION; CONCLUSION; FURTHER READING; 9 COMMERCIAL AWARENESS; INTRODUCTION; CONTENTS OF THIS CHAPTER; WHAT IS COMMERCIAL AWARENESS?; MAKING SENSE OF THE ECONOMIC ENVIRONMENT AND THE MARKET; MAKING SENSE OF THE ORGANISATION; APPRECIATING CULTURE; FINANCIAL LITERACY; CONCLUSION; REFERENCES AND FURTHER READING; 10 COACHING; INTRODUCTION; CONTENTS OF THIS CHAPTER; WHAT IS COACHING? | |
| 520 | |a Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving. | ||
| 588 | 0 | |a Print version record. | |
| 504 | |a Includes bibliographical references. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Interpersonal relations. | |
| 650 | 0 | |a Success in business. | |
| 650 | 6 | |a Succès dans les affaires. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Corporate Governance. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Leadership. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Development. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Workplace Culture. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Careers |x General. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Personal Success. |2 bisacsh | |
| 650 | 7 | |a Interpersonal relations |2 fast | |
| 650 | 7 | |a Success in business |2 fast | |
| 700 | 1 | |a Paul, Debra. | |
| 700 | 1 | |a Cadle, James. | |
| 776 | 0 | |c Paperback |z 9781906124915. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781906124915/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH24506031 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH24506030 | ||
| 938 | |a Books 24x7 |b B247 |n bkb00050773 | ||
| 938 | |a EBL - Ebook Library |b EBLB |n EBL1084842 | ||
| 938 | |a EBSCOhost |b EBSC |n 516057 | ||
| 994 | |a 92 |b IZTAP | ||