Making IT lean : applying lean practices to the work of IT /

Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Williams, Howard
Otros Autores: Duray, Rebecca
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boca Raton, FL : CRC Press, 2013.
Temas:
Software engineering > Management.
Information technology > Management.
Electronic data processing departments > Management.
Computer software > Development > Cost control.
Lean manufacturing.
Data processing service centers > Management.
Technologie de l'information > Gestion.
Centres de traitement de l'information > Gestion.
Production allégée.
COMPUTERS > Software Development & Engineering > Project Management.
Electronic data processing departments > Management
Information technology > Management
Lean manufacturing
Software engineering > Management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Preface
  • Introduction
  • The work of IT
  • The OM perspective
  • The lean improvement model
  • Lean problem solving : identifying and understanding problems
  • Lean problem solving : identifying and managing solutions
  • Lean IT service management
  • Implementing and sustaining lean IT improvements
  • Looking at lean IT
  • Index.

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