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|a Williams, Howard.
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|a Making IT lean :
|b applying lean practices to the work of IT /
|c Howard Williams and Rebecca Duray.
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|a Boca Raton, FL :
|b CRC Press,
|c 2013.
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|a Includes bibliographical references and index.
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|a Preface -- Introduction -- The work of IT -- The OM perspective -- The lean improvement model -- Lean problem solving : identifying and understanding problems -- Lean problem solving : identifying and managing solutions -- Lean IT service management -- Implementing and sustaining lean IT improvements -- Looking at lean IT -- Index.
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|a Print version record.
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|a Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles. The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL®) as a framework for best practices-explaining how to use it to accommod.
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|a Software engineering
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|a Information technology
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|a Electronic data processing departments
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|a Data processing service centers
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|a Technologie de l'information
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|a Centres de traitement de l'information
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|a Production allégée.
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|a Duray, Rebecca.
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|i Print version:
|a Williams, Howard.
|t Making IT lean.
|d Boca Raton, FL : CRC Press, 2013
|z 9781439876022
|w (DLC) 2012022422
|w (OCoLC)706022769
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