Cargando…

Superior customer value : strategies for winning and retaining customers, third edition /

Mostrar otras versiones (1)

Customer Value-The Building BlocksCustomers Want Exceptional Value!Be Customer Driven and Market DrivingProcess Management-Best PracticesDesigning a Successful Customer StrategyBuilding a Winning Business Model and Value PropositionService and Quality-The Core OfferingPrice and Image-The Communicato...

Descripción completa

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Weinstein, Art
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Boca Raton, Fla. : CRC Press, ©2012.
Edición:	3rd ed.
Temas:	Customer services > Management. Service à la clientèle > Gestion. BUSINESS & ECONOMICS > Industrial Management. BUSINESS & ECONOMICS > Management. BUSINESS & ECONOMICS > Management Science. BUSINESS & ECONOMICS > Organizational Behavior. Customer services > Management
Acceso en línea:	Texto completo (Requiere registro previo con correo institucional)

Ejemplares similares

Superior customer value : strategies for winning and retaining customers, third edition /
por: Weinstein, Art
Publicado: (2012)

Measuring customer service effectiveness /
por: Cook, Sarah, 1955-
Publicado: (2016)

Customer service training /
por: Delvin, Kimberly
Publicado: (2015)

Customer service training /
por: Delvin, Kimberly
Publicado: (2015)

Customer experience 3.0 : high-profit strategies in the age of techno service /
por: Goodman, John A.
Publicado: (2014)

Be your customer's hero : real-world tips & techniques for the service front lines /
por: Toporek, Adam
Publicado: (2015)

What customers crave : how to create relevant and memorable experiences at every touchpoint /
por: Webb, Nicholas J., 1958-
Publicado: (2017)

Service Excellence : Creating Customer Experiences That Build Relationships.
por: Bolton, Ruth N. (Ruth Nancy)
Publicado: (2016)

Everything you need to know about customer service excellence /
por: Barbee, Aaron
Publicado: (2011)

Organisational Schizophrenia : Impact on Customer Service Quality.
por: Gureja, Gopal K.
Publicado: (2013)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
por: Blunt, Carolyn, 1976-
Publicado: (2013)

Service design for business : a practical guide to optimizing the customer experience /
por: Reason, Ben, 1972-, et al.
Publicado: (2016)

The small business' guide to Social CRM : build customer relationships that will accelerate your business /
por: Jamieson, Craig M.
Publicado: (2014)

The V-model of service quality : an exploration of African customer service delivery metrics /
por: Whyte, Grafton
Publicado: (2018)

Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente /
por: Chierici, Roberto
Publicado: (2017)

The ten principles behind great customer experiences /
por: Watkinson, Matt
Publicado: (2013)

The hidden power of your customers : four keys to growing your business through existing customers /
por: Carroll, Becky, 1966-
Publicado: (2011)

Customer-centricity : the new path to product innovation and profitability /
por: Valls, Josep-Francesc
Publicado: (2018)

Customer-centricity : the new path to product innovation and profitability /
por: Valls, Josep-Francesc
Publicado: (2018)

Customer-driven services management /
por: Balachandran, S., 1932-
Publicado: (2004)

The convenience revolution : how to deliver a customer service experience that disrupts the competition and creates fierce loyalty /
por: Hyken, Shep
Publicado: (2018)

Customer service training 101 : quick and easy techniques that get great results /
por: Evenson, Renee, 1951-
Publicado: (2018)

Enhancing customer experience in the service industry : a global perspective /
Publicado: (2016)

Enhancing customer experience in the service industry : a global perspective /
Publicado: (2016)

L'analisi dell'innovazione nei servizi professionali.
por: Tomo, Andrea
Publicado: (2016)

What great service leaders know and do : creating breakthroughs in service firms /
por: Heskett, James L., et al.
Publicado: (2015)

What great service leaders know and do : creating breakthroughs in service firms /
por: Heskett, James L., et al.
Publicado: (2015)

Surprise! : the secret to customer loyalty in the service sector /
por: Magnini, Vincent P.
Publicado: (2015)

Winning with customers : a playbook for B2B /
por: Pigues, D. Keith
Publicado: (2010)

Service design for business : a practical guide to optimizing the customer experience /
por: Reason, Ben, 1972-, et al.
Publicado: (2016)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused /
por: Aun, Michael
Publicado: (2011)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
por: Price, Bill, 1950-
Publicado: (2015)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
por: Blunt, Carolyn, 1976-
Publicado: (2013)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
por: Goodman, John A.
Publicado: (2009)

Strategic customer management : strategizing the sales organization /
por: Piercy, Nigel, et al.
Publicado: (2009)

Mastering Zendesk : master the art of providing effective IT services to your customers by leveraging Zendesk /
por: Jacob, Cedric F.
Publicado: (2017)

Mastering Zendesk : master the art of providing effective IT services to your customers by leveraging Zendesk /
por: Jacob, Cedric F.
Publicado: (2017)

The Nordstrom way to customer experience excellence : creating a values-driven service culture /
por: Spector, Robert, 1947-, et al.
Publicado: (2017)

Build for Change : Revolutionizing Customer Engagement through Continuous Digital Innovation.
por: Trefler, Alan
Publicado: (2014)

Build for Change : Revolutionizing Customer Engagement through Continuous Digital Innovation.
por: Trefler, Alan
Publicado: (2014)

Cannot write session to /tmp/vufind_sessions/sess_a62qgok6bt39i7hir4chgat0if