Facilitating with ease! : core skills for facilitators, team leaders and members, managers, consultants, and trainers /

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"Facilitating with Ease! offers a revised edition of the best-selling resource that includes easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation. New to this edition is information on...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Bens, Ingrid
Formato: Electrónico eBook
Idioma:Inglés
Publicado: San Francisco, CA : Jossey-Bass, ©2012.
Edición:3rd ed., new and rev.
Colección:Jossey-Bass business & management series.
Temas:
Teams in the workplace.
Group facilitation.
Social Facilitation
Équipes de travail.
Facilitation sociale.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Note continued: Best and Worst Facilitation Practices for Leaders
  • Facilitation As a Leadership Style
  • Additional Role Challenges
  • ch. Three Facilitation Stages
  • 1. Assessment and Design
  • 2. Feedback and Refinement
  • 3. Final Preparation
  • 4. Starting a Facilitation
  • 5. During a Facilitation
  • 6. Ending a Facilitation
  • 7. Following Up on a Facilitation
  • Seeking Feedback on Your Facilitation
  • ch. Four Knowing Your Participants
  • Conducting an Assessment
  • Group Assessment Survey
  • Comparing Groups to Teams
  • Understanding Team Stages
  • Forming
  • The Honeymoon Stage
  • Storming
  • The Potential Death of the Team
  • Norming
  • The Turning Point
  • Performing
  • The Ultimate Team Growth Stage
  • Adjourning
  • The Final Stage
  • Facilitation Strategies Chart
  • Team Effectiveness Survey
  • ch. Five Creating Participation
  • Creating the Conditions for Full Participation
  • Removing the Blocks to Participation
  • High-Participation Techniques.
  • Note continued: Group Participation Survey
  • Encouraging Effective Meeting Behaviors
  • Group Behaviors Handout
  • Observing Group Behaviors in Action
  • Peer Review Instructions
  • Peer Review Worksheet
  • ch. Six Effective Decision Making
  • Know the Four Types of Conversations
  • The Four Levels of Empowerment
  • Clarifying the Four Empowerment Levels
  • Shifting Decision-Making Paradigms
  • The Decision-Making Options
  • The Divergence/Convergence Model
  • The Importance of Building Consensus
  • Effective Decision-Making Behaviors
  • Symptoms, Causes, and Cures of Poor Decisions
  • Decision Effectiveness Survey
  • ch. Seven Facilitating Conflict
  • Comparing Arguments and Debates
  • Steps in Managing Conflict
  • The Five Conflict Options: Pros and Cons
  • Conflict Management Norms
  • Giving and Receiving Feedback
  • Making Interventions
  • Wording an Intervention
  • Dealing with Resistance
  • The Right Approach
  • Common Conflict Dilemmas.
  • Note continued: The Facilitative Conflict Management Process
  • Interpersonal Conflict Worksheet
  • Group Conflict Checklist
  • Conflict Observation Sheet
  • Conflict Effectiveness Survey
  • ch. Eight Meeting Management
  • Meetings That Work
  • Our Meetings Are Terrible!
  • The Fundamentals of Meeting Management
  • Sample Process Check Survey
  • Sample Exit Survey
  • Meeting Effectiveness Survey
  • Facilitating Virtual Meetings
  • ch. Nine Process Tools for Facilitators
  • Visioning
  • Sequential Questioning
  • S.W.O.T.
  • S.O.A.R.
  • Facilitative Listening
  • Appreciative Review
  • Brainstorming
  • Written Brainstorming
  • Affinity Diagrams
  • Gap Analysis
  • Needs and Offers Dialogue
  • Force-Field Analysis
  • Root-Cause Analysis
  • The Five Whys
  • Gallery Walk
  • Multi-Voting
  • Decision Grids
  • Constructive Controversy
  • Exit Surveys
  • Survey Feedback
  • Systematic Problem Solving
  • Systematic Problem Solving Worksheets
  • Troubleshooting.
  • Note continued: Troubleshooting Worksheet
  • ch. Ten Process Designs
  • Introduction to the Sample Agendas
  • Sample Design 1 Creating a Mission Statement and Objectives
  • Sample Design 2 Work Planning, Roles, and Responsibilities
  • Sample Design 3 Priority Setting/Cutback Planning
  • Sample Design 4 Inter-Group Negotiation
  • Sample Design 5 Finding and Solving Problems
  • Sample Design 6 Core Program Development
  • Sample Design 7 Survey Feedback/Issue Census
  • Sample Design 8 New Leader Integration
  • Sample Design 9 Transition Planning
  • Sample Design 10 Process Improvement
  • Sample Design 11 Project Retrospective
  • Sample Design 12 Team Adjournment
  • Session Planning Worksheet.

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