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Conversation transformation : recognize and overcome the 6 most destructive communication patterns /

Failed conversations can take a heavy toll on our professional and personal lives. This helpful book offers practical guidelines for managing the six most common conversation killers so you can replace unconstructive habits with more effective responses. --

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Benjamin, Ben E., 1944-
Otros Autores: Yeager, Amy, 1975-, Simon, Anita, 1936-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, 2012.
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

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100 1 |a Benjamin, Ben E.,  |d 1944- 
245 1 0 |a Conversation transformation :  |b recognize and overcome the 6 most destructive communication patterns /  |c by Ben Benjamin, Amy Yeager, Anita Simon. 
260 |a New York :  |b McGraw-Hill,  |c 2012. 
300 |a 1 online resource 
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500 |a Includes index. 
588 0 |a Print version record. 
505 0 |a Can this conversation be saved? -- Teaching an old brain new tricks -- Polite fights -- Clairvoyant readings -- Catastrophe forecasts -- Question traps -- Gripe cycles -- Blame games -- SAVI "an all-purpose tool" to improve any conversation -- Afterword. 
504 |a Includes bibliographical references and index. 
520 |a Failed conversations can take a heavy toll on our professional and personal lives. This helpful book offers practical guidelines for managing the six most common conversation killers so you can replace unconstructive habits with more effective responses. --  |c Edited summary from book. 
590 |a O'Reilly  |b O'Reilly Online Learning: Academic/Public Library Edition 
650 0 |a Conversation. 
650 0 |a Oral communication. 
650 6 |a Conversation. 
650 6 |a Communication orale. 
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700 1 |a Simon, Anita,  |d 1936- 
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