Cargando…
Your customers' perception of quality : what it means to your bottom line and how to control it /
Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of qualit...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Boca Raton, Fla. :
CRC Press,
©2011.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
| LEADER | 00000cam a2200000Ma 4500 | ||
|---|---|---|---|
| 001 | OR_ocn801987221 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr zn||||||||| | ||
| 008 | 120605s2011 flua ob 001 0 eng d | ||
| 040 | |a B24X7 |b eng |e pn |c B24X7 |d OCLCO |d OCLCQ |d UMI |d EBLCP |d YDXCP |d OCLCF |d OCLCQ |d N$T |d YDX |d OCLCQ |d MERUC |d OCLCQ |d COO |d S9I |d REDDC |d LOA |d OCLCQ |d LVT |d ELBRO |d SGP |d OCLCO |d OCLCQ |d VI# |d SFB |d OCLCQ |d OCLCO | ||
| 019 | |a 900640976 |a 908077576 |a 1082301505 |a 1122187455 |a 1152636895 | ||
| 020 | |a 9781439845820 |q (electronic bk.) | ||
| 020 | |a 1439845824 |q (electronic bk.) | ||
| 020 | |z 9781466515475 | ||
| 020 | |z 1466515473 | ||
| 020 | |z 9781439893517 | ||
| 020 | |z 1439893519 | ||
| 020 | |z 9781439891230 | ||
| 020 | |z 1439891230 | ||
| 020 | |z 9781439845813 |q (acid-free paper) | ||
| 020 | |z 1439845816 |q (acid-free paper) | ||
| 029 | 1 | |a AU@ |b 000053281141 | |
| 029 | 1 | |a AU@ |b 000065160919 | |
| 029 | 1 | |a AU@ |b 000070359514 | |
| 035 | |a (OCoLC)801987221 |z (OCoLC)900640976 |z (OCoLC)908077576 |z (OCoLC)1082301505 |z (OCoLC)1122187455 |z (OCoLC)1152636895 | ||
| 037 | |a CL0500000536 |b Safari Books Online | ||
| 050 | 4 | |a HF5415.157 |b .K85 2011eb | |
| 072 | 7 | |a BUS |x 082000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 041000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 042000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 085000 |2 bisacsh | |
| 082 | 0 | 4 | |a 658.4/013 |2 22 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Kureemun, Baboo. | |
| 245 | 1 | 0 | |a Your customers' perception of quality : |b what it means to your bottom line and how to control it / |c Baboo Kureemun, Robert Fantina. |
| 260 | |a Boca Raton, Fla. : |b CRC Press, |c ©2011. | ||
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a text file |2 rdaft | ||
| 500 | |a Title from title screen. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a The neglected frontier of quality in today's qualitysphere -- Why customers' perception of quality is so important -- Demonstrating the return on investment in customer perception of quality -- Taking clinical actions that yield tangible results -- Garnering support and gaining endorsement -- A framework to derive the right investments -- Managing a journey of continuous improvement -- Metrics that prove the worth of the initiatives -- Delivering a capability to sustain customers' perception of quality function -- Common hurdles that plague customers' perception of quality initiatives. | |
| 520 | 3 | |a Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability. | |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Quality of products |x Public opinion. | |
| 650 | 0 | |a Consumers |x Attitudes. | |
| 650 | 6 | |a Qualité des produits |x Opinion publique. | |
| 650 | 6 | |a Consommateurs |x Attitudes. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Consumers |x Attitudes |2 fast | |
| 650 | 7 | |a Quality of products |x Public opinion |2 fast | |
| 700 | 1 | |a Fantina, Robert. |4 aut | |
| 776 | 0 | 8 | |i Print version: |a Kureemun, Baboo. |t Your customers' perception of quality : what it means to your bottom line and how to control it. |d Boca Raton, Florida ; London, [England] ; New York : CRC Press, c2011 |h xxv, 199 pages |z 9781439845813 |w 2010036915 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781439845813/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a eLibro |b ELBO |n ELB147472 | ||
| 938 | |a YBP Library Services |b YANK |n 15929170 | ||
| 938 | |a Books 24x7 |b B247 |n bkb00046726 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL4744315 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL1446753 | ||
| 938 | |a EBSCOhost |b EBSC |n 384538 | ||
| 938 | |a YBP Library Services |b YANK |n 12368181 | ||
| 938 | |a YBP Library Services |b YANK |n 13967359 | ||
| 994 | |a 92 |b IZTAP | ||