Utilizing the 3Ms of process improvement : a step-by-step guide to better outcomes leading to performance excellence.

Why is it that some improvement efforts succeed while others fail despite robust change management programs and the often do-or-die pressure to improve? Quite simply, there are three elements that separate those that succeed from those that fail. They are the 3Ms-Measure, Manage to Measure, and Make...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Morrow, Richard, 1956-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boca Raton, FL : CRC Press, ©2012.
Temas:
Organizational change.
Business > Data processing.
Management > Data processing.
Changement organisationnel.
Gestion > Informatique.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • 1. Overview of process improvement and the 3Ms
  • 2. Change leadership
  • 3. Resistance to change and process improvement
  • 4. Process improvement methodologies
  • 5. Roadmap for process improvement
  • 6. Chartering the process improvement work
  • 7. Stakeholder analysis
  • 8. Finding the root causes, improving, and controlling
  • 9. Utilizing the 3Ms : measure, manage to the measure, and make it easier
  • 10. What to measure
  • 11. Measure risk to achieve high reliability
  • 12. Measurement as a system
  • 13. How to share and communicate measurements
  • 14. 3Ms : manage to the measure
  • 15. 3Ms : make it easier
  • 16. High reliability
  • 17. Summary.

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