The management training tool kit : 35 exercises to prepare managers for the challenges they face every day /

New managers gain practice solving difficult people problemsùand hit the ground runningùwith this innovative training guide.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Clardy, Alan B.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : AMACOM, c2012.
Temas:
Executives > Training of > Case studies.
Management > Study and teaching > Case studies.
Management > Case studies.
Supervision of employees > Study and teaching > Psychological aspects.
Gestion > Étude et enseignement > Études de cas.
Gestion > Études de cas.
Personnel > Supervision > Étude et enseignement > Aspect psychologique.
BUSINESS & ECONOMICS > Corporate Governance.
BUSINESS & ECONOMICS > Leadership.
BUSINESS & ECONOMICS > Organizational Development.
BUSINESS & ECONOMICS > Workplace Culture.
Executives > Training of.
Management.
Management > Study and teaching.
Case studies.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Acknowledgments
  • Using the cases in this book
  • Case report worksheet Analyzing a case: a general strategy
  • Case analysis guidelines worksheet
  • Case issues index
  • The 35 case studies
  • 1. How come they make more than I do?
  • 2. "She's a smart enough broad"
  • 3. Improving performance in business services
  • 4. "Looney tunes on parade": Part 1--Getting started on the right (or left?) foot
  • 5. "Looney tunes on parade": Part 2--Kicking into gear
  • 6. "Looney tunes on parade": Part 3--A time for action
  • 7. Mary Corey
  • 8. Shipping and receiving
  • 9. They just came from docu-max
  • 10. He's just not the same
  • 11. Special checking is handed a loss
  • 12. Beverly comes full circle
  • 13. It was really so simple
  • 14. Pain in claims
  • 15. Don't let her get behind you
  • 16. Kathy's temper
  • 17. Forgetting claims
  • 18. Answering the phone
  • 19. Good news, bad news: Part 1--The $15.00 mistake
  • 20. Good news, bad news: Part 2--Judy, Judy, Judy
  • 21. Good news, bad news: Part 3--The storm breaks
  • 22. Conflict in customer service
  • 23. Don't let an old flame die
  • 24. The contradiction of business
  • 25. Problems behind the counter
  • 26. Wanted: good secretary
  • 27. Another staff meeting
  • 28. The case-in-case analysis
  • 29. A "no" in the field
  • 30. Buddy Jefferson
  • 31. A wet pain in the neck
  • 32. "Well, excuuuse me!"
  • 33. The "B" is back
  • 34. Who's telling the truth?
  • 35. A leadership challenge
  • Appendixes
  • A. Managerial/supervisory pre-training planning sheet
  • B. The management style inventory
  • C. Self-inventory of managerial responsibilities
  • Index.

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