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The management training tool kit : 35 exercises to prepare managers for the challenges they face every day /
New managers gain practice solving difficult people problemsùand hit the ground runningùwith this innovative training guide.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM,
c2012.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Clardy, Alan B. | |
| 245 | 1 | 4 | |a The management training tool kit : |b 35 exercises to prepare managers for the challenges they face every day / |c Alan Clardy. |
| 264 | 1 | |a New York : |b AMACOM, |c c2012. | |
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| 500 | |a Includes index. | ||
| 588 | |a Description based on print version record and CIP data provided by publisher. | ||
| 505 | 0 | 0 | |t Acknowledgments -- |t Using the cases in this book -- |t Case report worksheet |t Analyzing a case: a general strategy -- |t Case analysis guidelines worksheet -- |t Case issues index -- |t The 35 case studies -- |g 1. |t How come they make more than I do? -- |g 2. "She's a smart enough broad" -- |g 3. |t Improving performance in business services -- |g 4. |t "Looney tunes on parade": Part 1--Getting started on the right (or left?) foot -- |g 5. |t "Looney tunes on parade": Part 2--Kicking into gear -- |g 6. |t "Looney tunes on parade": Part 3--A time for action -- |g 7. |t Mary Corey -- |g 8. |t Shipping and receiving -- |g 9. |t They just came from docu-max -- |g 10. |t He's just not the same -- |g 11. |t Special checking is handed a loss -- |g 12. Beverly comes full circle -- |g 13. |t It was really so simple -- |g 14. |t Pain in claims -- |g 15. |t Don't let her get behind you -- |g 16. |t Kathy's temper -- |g 17. |t Forgetting claims -- |g 18. |t Answering the phone -- |g 19. |t Good news, bad news: Part 1--The $15.00 mistake -- |g 20. |t Good news, bad news: Part 2--Judy, Judy, Judy -- |g 21. |t Good news, bad news: Part 3--The storm breaks -- |g 22. |t Conflict in customer service -- |g 23. |t Don't let an old flame die -- |g 24. |t The contradiction of business -- |g 25. |t Problems behind the counter -- |g 26. |t Wanted: good secretary -- |g 27. |t Another staff meeting -- |g 28. |t The case-in-case analysis -- |g 29. |t A "no" in the field -- |g 30. |t Buddy Jefferson -- |g 31. |t A wet pain in the neck -- |g 32. |t "Well, excuuuse me!" -- |g 33. |t The "B" is back -- |g 34. |t Who's telling the truth? -- |g 35. |t A leadership challenge -- |t Appendixes -- |g A. |t Managerial/supervisory pre-training planning sheet -- |g B. |t The management style inventory -- |g C. |t Self-inventory of managerial responsibilities -- |t Index. |
| 520 | |a New managers gain practice solving difficult people problemsùand hit the ground runningùwith this innovative training guide. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Executives |x Training of |v Case studies. | |
| 650 | 0 | |a Management |x Study and teaching |v Case studies. | |
| 650 | 0 | |a Management |v Case studies. | |
| 650 | 0 | |a Supervision of employees |x Study and teaching |x Psychological aspects. | |
| 650 | 6 | |a Gestion |x Étude et enseignement |v Études de cas. | |
| 650 | 6 | |a Gestion |v Études de cas. | |
| 650 | 6 | |a Personnel |x Supervision |x Étude et enseignement |x Aspect psychologique. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Corporate Governance. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Leadership. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Development. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Workplace Culture. |2 bisacsh | |
| 650 | 7 | |a Executives |x Training of. |2 fast |0 (OCoLC)fst00917945 | |
| 650 | 7 | |a Management. |2 fast |0 (OCoLC)fst01007141 | |
| 650 | 7 | |a Management |x Study and teaching. |2 fast |0 (OCoLC)fst01007234 | |
| 655 | 7 | |a Case studies. |2 fast |0 (OCoLC)fst01423765 | |
| 776 | 0 | 8 | |i Print version: |t The management training tool kit |d New York : AMACOM, c2012. |z 9780814431146 |w (DLC) 2011047827 |
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