Tabla de Contenidos:
  • Cover; Copyright Page; Contents at a Glance; Table of Contents; Foreword; Introduction; Who Should Read This Book; Who Should Not Read This Book; Organization of This Book; Online Companion Content; Acknowledgments; Errata & Book Support; We Want to Hear from You; Stay in Touch; Chapter 1: Getting Started; Goals and scope; Organization; Project; Process; Product; People; Change agents and their role; Making a difference; Why is it so difficult to change organizations?; Questions to be answered; Summary; References; Web resources.
  • Chapter 2: Industrial Case: Organizational Change in a Large Information Technology ShopSetting the stage; Organization; Project; Process; Product; People; Options, recommendations, and reactions; Outcomes and lessons learned; Summary; References; Web resources; Chapter 3: Industrial Case: Justifying a Process Improvement Program for a Large Bank; Setting the stage; Organization; Project; Process; Product; People; Accelerating productivity; Options, recommendations, and reactions; Outcomes and lessons learned; Summary; References; Web resources.
  • Chapter 4: Industrial Case: Moving to Commercial Off-the-Shelf and Open-Source Software Usage in TelecommunicationsSetting the stage; Organization; Project; Process; Product; People; Options, recommendations, and reactions; Outcomes and lessons learned; Summary; References; Web resources; Chapter 5: Industrial Case: Small Defense Project Needs Help; Setting the stage; Organization; Project; Process; Product; People; Options, recommendations, and reactions; Outcomes and lessons learned; Summary; References; Web resources; Chapter 6: Industrial Case: Utility Moving to the Clouds.
  • Setting the stageOrganization; Project; Process; Product; People; Options, recommendations, and reactions; Outcomes and lessons learned; Summary; References; Web resources; Chapter 7: Industrial Case: Adoption of Agile Methods; Setting the stage; Organization; Project; Process; Product; People; Options, recommendations, and reactions; Outcomes and lessons learned; Summary; References; Web resources; Chapter 8: Government Case: Large Defense Project Behind Schedule and Over Budget; Setting the stage; Organization; Project; Process; Product; People; Options, recommendations, and reactions.
  • Outcomes and lessons learnedSummary; References; Web resources; Chapter 9: Government Case: Introducing New Technology; Setting the stage; Organization; Project; Process; Product; People; Options, recommendations, and reactions; Outcomes and lessons learned; Summary; References; Web resources; Chapter 10: Government Case: Maintenance Shop in Turmoil; Setting the stage; Organization; Project; Process; Product; People; Options, recommendations, and reactions; Outcomes and lessons learned; Summary; References; Web resources.