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The ITSM Iron Triangle : incidents, changes and problems : stories in transforming ITIL best practice into operational success /
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2012.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Change in assignment
- Into the fire
- Turning up the heat
- Searching for the right place to start
- Investigating the wetware
- Managing service outages
- Time to refocus
- The five questions
- What is that light at the end of the tunnel?
- Not everyone likes answers
- Why service outages are like dandelions
- When no one is around
- The right thing the wrong way
- Going through them changes
- Some fingers point and some hands clap
- What have you done for me today?