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The ITSM Iron Triangle : incidents, changes and problems : stories in transforming ITIL best practice into operational success /

This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: McLean, Daniel
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012.
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization's particular needs.
Descripción Física:1 online resource (1 volume) : illustrations
Bibliografía:Includes bibliographical references.
ISBN:9781849283199
1849283192