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Have a nice conflict : how to find success and satisfaction in the most unlikely places /
"How to successfully navigate and prevent conflict. From the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a success--he's his company's top re...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
San Francisco, CA :
Jossey-Bass, a Wiley Imprint,
©2012.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
| Sumario: | "How to successfully navigate and prevent conflict. From the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a success--he's his company's top revenue driver, and his take-charge attitude gets the job done. However, when he is passed over for promotion--again--after losing two direct reports, who cite his abrasive style as their reason for leaving, John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict, and how he reacts in each. By recognizing his own values and trigger points, as well those of other people, he becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even avoid conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his life--both at work and at home--improving. Have a Nice Conflict reveals a practical understanding of how conflict really works--how to recognize its initial stages, how to navigate it better to diffuse a situation, and how to understand the values of the other person to better frame your point for them. The book provides guidance for moving beyond conflict to enhance relationships, including a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating conflict triggers in ourselves and others. Anyone can profit from the tools in this book to understand and take control over conflict"-- |
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| Descripción Física: | 1 online resource (xiii, 234 pages) |
| Bibliografía: | Includes bibliographical references. |
| ISBN: | 1118219279 9781118219270 9781118219379 1118219376 9781118219393 1118219392 1283401959 9781283401951 9786613401953 6613401951 |