Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /

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Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Michelli, Joseph A., 1960- (Autor)
Autor Corporativo: UCLA Health System (supporting body.)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [New York] : McGraw-Hill, [2011]
Colección:McGraw-Hill's AccessMedicine.
Temas:
UCLA Health System.
Medical care.
Total quality management.
Leadership.
Success in business.
Organizational change.
Hospitals, University > organization & administration
Quality of Health Care > organization & administration
Organizational Innovation
Total Quality Management
Leadership
Qualité totale.
Succès dans les affaires.
Changement organisationnel.
POLITICAL SCIENCE > Public Affairs & Administration.
Management.
Success.
California
Internet Resources.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • UCLA Health System experience
  • Care takes vision, clarity and consistency
  • Never enough care
  • Setting the foundation
  • Safety : science, selection and challenge
  • Delivering exceptional outcomes here and now
  • Quality for less and for all
  • High-Value innovation
  • Transformative evolution
  • Service Excellence
  • Sustainable success through service without bounds
  • Your follow-up care plan.

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