Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /

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Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Michelli, Joseph A., 1960- (Autor)
Autor Corporativo: UCLA Health System (supporting body.)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [New York] : McGraw-Hill, [2011]
Colección:McGraw-Hill's AccessMedicine.
Temas:
UCLA Health System.
Medical care.
Total quality management.
Leadership.
Success in business.
Organizational change.
Hospitals, University > organization & administration
Quality of Health Care > organization & administration
Organizational Innovation
Total Quality Management
Leadership
Qualité totale.
Succès dans les affaires.
Changement organisationnel.
POLITICAL SCIENCE > Public Affairs & Administration.
Management.
Success.
California
Internet Resources.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
Notas:"Prepared with the assistance of UCLA Health System"--Title page verso.
Descripción Física:1 online resource (xiii, 304 pages)
Bibliografía:Includes bibliographical references.
ISBN:9780071773904
0071773908
9781283079198
1283079194

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