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More than 700,000 Briefcase Books sold! Proven techniques for going from a boss to a coach to maximize the efficiency of every employee.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Cook, Marshall, 1944-
Otros Autores: Poole, Laura
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, ©2011.
Edición:2nd ed.
Colección:Briefcase book.
Temas:
Employees > Coaching of.
Employees > Training of.
Employee motivation.
Mentoring in business.
Supervision of employees.
Inservice Training
Personnel > Formation.
Personnel > Motivation.
Mentorat dans les affaires.
Personnel > Supervision.
Employee motivation
Employees > Coaching of
Employees > Training of
Mentoring in business
Supervision of employees
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • A. Preface
  • Special Features
  • Acknowledgments
  • B. About the Authors
  • 1. The Goals of Good Coaching
  • Why Should a Manager Be a Coach?
  • Are You Tapping Your Most Valuable Resource?
  • Accessibility
  • The Benefits of Good Coaching
  • Meanwhile, Back at the Publishing Group
  • The Coach's Checklist for Chapter 1
  • 2. The Attributes of a Good Coach
  • Coaching: Definitions and Distinctions
  • Characteristics of a Good Coach
  • Translating Attitudes into Actions
  • The Coach's Checklist for Chapter 2
  • 3. What Do Your Players Want?
  • Looking Beyond the Paycheck
  • Three Drives That Motivate Your Staff
  • Strategies for Motivational Coaching
  • The Coach's Checklist for Chapter 3
  • 4. The Signs of Good Coaching
  • Body Language
  • "Speaking" Body Language
  • The Elements of a Good Coaching Session
  • The Coach's Checklist for Chapter 4
  • 5. Asking Good Questions
  • Why Ask Questions?
  • The Qualities of Effective Coaching Questions
  • Seven Major Types of Questions
  • Three Techniques for Asking Questions
  • The Coach's Checklist for Chapter 5
  • 6. Powerful Listening
  • Three Levels of Listening
  • Seven Keys to Effective Listening
  • Moving Beyond Listening
  • The Coach's Checklist for Chapter 6
  • 7. Creating Solutions Through Coaching
  • Six Steps to Effective Problem Solving
  • Solution-Focused Coaching
  • Degrees of Difficulty
  • The Coach's Checklist for Chapter 7
  • 8. The Coach as Trainer
  • Guidelines for the Coach as Trainer
  • Before, During, and After Training
  • What Kind of Trainer Are You?
  • Four Stages of Learning
  • The Learner's Point of View
  • An Ideal Training Session
  • How Will You Know If It Worked?
  • The Coach's Checklist for Chapter 8
  • 9. The Coach as Mentor
  • Types of Mentoring
  • Effective Mentoring
  • Mentoring to Define the Work
  • Mentoring to Motivate
  • Respecting the Boundaries of Mentoring
  • The Coach's Checklist for Chapter 9
  • 10. The Coach as Corrector
  • Make It an Encounter, Not a Confrontation
  • Positive Specific Action
  • Define Consequences Clearly
  • Build on the Possible
  • Look to the Future
  • Performance Killers
  • The Coach's Checklist for Chapter 10
  • 11. Coaching Trouble Spots
  • Lack of Authentic Purpose
  • Anxiety (Yours)
  • Fear/Distrust (Theirs)
  • Resistance to Change
  • Lack of Coaching Skills
  • Language Barriers
  • Coaching Obstacles
  • The Coach's Checklist for Chapter 11
  • 12. Steps to Effective Coaching
  • Step 1: Build Rapport
  • Step 2: Identify the Issue or Goal
  • Step 3: Create Vision
  • Step 4: Brainstorm Approaches
  • Step 5: Establish Action Plan
  • Step 6: Commitment and Accountability
  • Step 7: Acknowledgment
  • Step 8: Follow-Up
  • The Coach's Checklist for Chapter 12
  • 13. Once More, with Feedback
  • Elements of Effective Feedback
  • Before You Deliver Feedback
  • Delivering Bad News
  • Feedback on Your Feedback
  • The Coach's Checklist for Chapter 13
  • 14. Coaching and Rewards
  • Tangible Rewards
  • Symbolic Rewards
  • Intangible Rewards
  • Rules of Rewarding
  • The Coach as a Cheerleader
  • The Coach's Checklist for Chapter 14
  • 15. Principles of Good Coaching (and Good Living)
  • The Principle of Getting Started
  • The Illusion of Control
  • The Principle of Decisions
  • The Principle of Change
  • The Principle of Time
  • The Principle of Questions
  • The Principle of Mistakes
  • The Principle of Anger
  • The Illusion of Objectivity
  • The Principle of the Big Picture
  • The Principle of Fear
  • The Principle of Role Modeling
  • The Principle of Life
  • The Coach's Checklist for Chapter 15.

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