25 reproducible activities for customer service excellence /

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Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Garber, Peter R.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Amherst, MA : HRD Press, ©2005.
Temas:
Customer services > Study and teaching > Problems, exercises, etc.
Customer relations > Study and teaching > Problems, exercises, etc.
Service industries workers > Training of > Problems, exercises, etc.
Service à la clientèle > Étude et enseignement > Problèmes et exercices.
Services (Industrie) > Personnel > Formation > Problèmes et exercices.
BUSINESS & ECONOMICS > Customer Relations.
Customer relations > Study and teaching.
Customer services > Study and teaching.
Service industries workers > Training of.
Problems and exercises.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their skills in a variety of real-life situations; Enable participants to practice in a risk-free environment. Select role-plays to develop skills in each of the five main interview types: Selection; Discipline; Appraisal; Separation; Counseling. Time Guidelines: Each role play takes between 11/2 and 2 ho.
Descripción Física:1 online resource (ix, 163 pages) : illustrations
Bibliografía:Includes bibliographical references.
ISBN:9781599965048
1599965046

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