The hidden power of your customers : four keys to growing your business through existing customers /

"Winning strategies to keep your existing customers coming back. A business's current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to preserve and grow this asset and boost your business by tapping into The Hidden Power of...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Carroll, Becky, 1966-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, NJ : Wiley, ©2011.
Temas:
Customer services.
Customer relations.
Customer services > Management.
Customer relations > Management.
Service à la clientèle.
Service à la clientèle > Gestion.
BUSINESS & ECONOMICS > Customer Relations.
Customer relations
Customer relations > Management
Customer services
Customer services > Management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Key 1. R
  • Relevant marketing
  • key 2. O
  • Orchestrate the customer experience
  • key 3. C
  • Customer-focused culture
  • key 4. K
  • Killer customer service.

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