Eliminating "us and them" : using IT governance, process, and behavioral management to make IT and the business "one" /

Discusses ways in which IT departments can responsibly align themselves with the core values of their company, manage resources and performance, and minimize risk to deliver added value to business objectives and profitability.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Romero, Steven (Autor)
Otros Autores: Kretzman, Peter (technical reviewer.)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [New York] : Apress, ©2011.
Temas:
Information technology > Management.
Information technology > Evaluation.
Industrial management.
Technologie de l'information > Gestion.
Technologie de l'information > Évaluation.
Gestion d'entreprise.
COMPUTERS > Computer Literacy.
COMPUTERS > Computer Science.
COMPUTERS > Data Processing.
COMPUTERS > Hardware > General.
COMPUTERS > Information Technology.
COMPUTERS > Machine Theory.
COMPUTERS > Reference.
Informatique.
Industrial management
Information technology > Evaluation
Information technology > Management
Information resources > Management.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Us and them
  • When IT is "us" and "them"
  • Falling in love with IT governance
  • The state of IT governance
  • IT governance decisions
  • IT governance mechanisms
  • IT governance processes
  • Beginning the IT governance journey
  • Process (and why everyone hates it)
  • How I fell in love with process
  • Barriers to process
  • Understanding process
  • Process design
  • Process implementation
  • Process management
  • Process roles
  • Process governance
  • Employee empowerment
  • The link between behavioral management, IT governance and process
  • The critical nature of enterprise values
  • Process-centric values and behaviors
  • The challenges of behavioral management
  • Walking the talk
  • Why hasn't IT fixed it?
  • IT governance, process, and organizational behavior.

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